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Virtual Client Advisor
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Position Overview:
The Virtual Client Advisor connects with clients through Virtual Appointments, Phone, Texting, Email, or any other preferred method of contacts for Ralph Lauren Store clients to purchase virtually. The Virtual Client Advisor must embody a passion for creating extraordinary client experiences within the Ralph Lauren brand. First and foremost, the Virtual Client Advisor must have the selling skills, confidence and drive to exceed sales goals. The Virtual Client Advisor must be skilled at developing and nurturing client relationships virtually, while identifying opportunities to expand their client’s interest in Ralph Lauren’s lifestyle brand. Virtual Client Advisors hold the critical position of acting as brand ambassadors, consistently exceeding customer expectations, and achieving their sales targets. Their passion for Ralph Lauren is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Virtual Client Advisor.
Essential Duties & Responsibilities
Essential Duties & Responsibilities:
· Provide exceptional customer service and hospitality by engaging, listening, and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
· Achieve sales targets through selling, styling, and engaging of clients virtually and the acquisition, retention, and reactivation of clients
· Engage lapsed & beyond lapsed clients from throughout the Ralph Lauren Store network to reengage the relationship and achieve reactivation targets
· Balance all client relationships in Client Book through regular engagement and outreach
· Elevate virtual client experience by consistently delivering memorable and personal experiences to every customer.
· Maintain customer correspondence to build and enhance relationships and drive sales.
· Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
· Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
· Develop strong product knowledge across the RL Lifestyle catalogues.
· Be well informed about the company history, current events and general information about Ralph Lauren.
· Knowledgeable in current industry trends and technology including familiarity of competition.
· Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
· Adhere to company policies and procedures at all times.
· Assist with inventory, special events and projects as needed.
· Maintain open, professional and ongoing communications with store management, peers and corporate partners.
· Ability to network and socialize with our target customers.
Experience, Skills & Knowledge
· 1-3 years of prior relevant work experience.
· Experience in telemarketing, virtual customer service or phone sales a plus
· Proficient in technology, and the propensity to learn new systems
· Well-developed written and verbal skills.
· Excellent interpersonal skills with the ability to build and maintain strong working relationships.
· Strong organizational skills and attention to detail is a must.
· Ability to multi-task, work in high pressure environment.
· Self-starter / proactive mindset / passion for learning.
· Positive energy and genuine desire to work with people.
· Proficient in English, other languages a plus
