Ralph Lauren

· Coordinating day-to-day operations and manage day-to-day operations of the cafe.

· Ensuring that company guidelines are followed and supporting the manager as needed.

· Driving sales and ATV to achieve monthly target.

· Maintaining a safe and clean work environment and following the audit and AP standard.

· Supervising, leading and motivating employees.

· Monitoring customer and client satisfaction and managing customer complaints and resolving their issues.

· Create a vibrant and welcoming atmosphere for all customers.

· Good communication and leadership skills

· Supporting staff on the best ways to resolve issues with customers and deliver excellent customer service.

· Greeting customers and delivering excellent customer service.

· Preparing coffees and other beverage to a high standard of taste and quality.

· Making recommendations to customers and answering any questions

· Coordinate orders with other baristas to ensure a smooth customer experience.

· Manage orders for stock and coffee supplies.

· Maintain and updated record of Hygiene audit requirements. Eg: temperature control, fridge temperature record…etc.

· Maintain and clean coffee bar area. Organise service where needed.

· Train and set standards for baristas.

· Monitor and maintain hygiene and cleaning standard.

· Nurture friendly relationships with customers to increase loyalty and boost our reputation and provide customers a Ralph’s Coffee experience.

· Handle customer complaints with professionalism and tact when manager is not around.