Senior Analyst, Kronos WFM

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Information Technology







Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Work in a global IT team to manage a global Workforce Management System – UKG Kronos.
Ensure the system to be operated properly to maintain the business as usual (BAU support)
Being trained up to lead the global system enhancement projects.
UKG Kronos core capabilities include time & attendance, leave management, scheduling system, schedule optimization, sales forecast, labor forecast, labor budgeting and workforce analytics. This system is used globally 24/7 by over 20,000 retail store and corporate users. It is a web-based application with upstream and downstream integration with various internal and external systems such as payroll provider.

Essential Duties & Responsibilities

UKG Kronos Application Enhancement Management:
Manage projects for system automation, enhancement, and upgrade initiatives.
Gather, prepare, and maintain system requirement, design, configuration and support documentations to handover to the Level 1 & Level 2 support team for long-term stable maintenance prospective.
Manage the release management cycle and related testing, compliance of all IT standards and Controls as related to Sarbanes Oxley.
Work in an agile approach (document light, discussion heavy, regular small releases, high business participation, focus on what matters most).

UKG Kronos Application Daily Operation Management:
Manage the system operation to ensure the business as usual.
Manage UKG Kronos system application support and being the process expert.
Prepare the KPI report for system support to ensure high level customer satisfaction and compliance of the support SLA and IT process.
Support integration between Kronos, upstream and downstream systems, including but not limited to: Payroll system, HR system, Reporting system, Appointment system, and extra.
Communicate directly with the field engineers to ensure all necessary support is provided.

UKG Kronos Application Infrastructure Management:
Lead to manage server landscape for the Kronos application
Support in the infrastructure projects, such as new url rollout and load balancer migration
Co-work with internal IT teams to keep system secure, stable and in good performance
Provide ad hoc application infrastructure support, such as managing environment refresh, handling server alerts, sending masked database to vendor for troubleshooting, and extra.

Continuous Improvement:
Through excellent work, high professionalism, and a focus on quality, promote APAC-IT as a key resource and strategic function for Ralph Lauren Asia Pacific.
Being trained up to manage the resources to maximum business advantage.
Guide the team to execute regular self-assessment and plan for the appropriate service improvement and training programmes.
Opportunity to identify and investigate in new technologies.

Stakeholders Expectation and Training Management:
Maintain internal IT and end user knowledge base for the application.
Communicate where additional training to the users is needed to reduce support incidents.
Conduct regular dialogue within IT and business departments to share knowledge and field experiences to ensure continuous improvement of support and services.
To ensure training has been conducted for the users on the new features.
To ensure that regular and appropriate communication takes place within the team, regardless of their level or location in the organization.

Global IT
Regional IT
Regional Business Departments
Store Users
External Vendors

Experience, Skills & Knowledge

Minimum 7 years IT experience in handling user application support or projects
Minimum 5 years experiences in Kronos Workforce Central product; preferable in version 8 or above
Diploma or degree holder in Computer Science, Human Resources, Information Technology or relevant disciplines
Background in HR and attendance application is advantageous
Working within US based Global IT function
Working experience in organizations spread over many countries
Experience in UKG Kronos WFC timekeeping, scheduling, accrual, WIM, and timeclock device is a must
Experience is UKG Kronos customer reports, analytics repots, enterprise archive, mobile app, attestation, and schedule optimization is a plus
Experience in UKG Kronos server landscape management support, such as Kronos patch installation, application server reboot, certificate renewal, and extra is a plus
Experience in Full project life-cycle management
Experience in Process Improvement/Re-engineering
Experience in managing support through 3rd party arrangements
Experience to use SQL management studio and ability to write basic queries
Experience in retail industry is a plus
Experience in system administration is a plus
Knowledge in Microsoft server platform is a plus
Knowledge in networking is a plus
Qualification in Project Management methodology is a plus
Qualification in application development tool is a plus
Membership of relevant professional institution is a plus


Excellent communication skills and ability to build rapport with senior IT and users
Efficient and effective organizing, presentation and delivery skills
Strong organizational skills and detail-oriented with ability to handle multiple priorities
Strong focus on problem management to reduce number of reoccurring incidents
Ability to relate technology to business solutions and relate business strategies and/or challenges to technology solutions
Good documentation skills, ability to design/build requirement and test case templates
Good aptitude for technology issues
Good analytical reasoning skills
Methodical, disciplined approach 
Continuous Improvement philosophy
Excellent team player