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Manager, Analytics Operations
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Company Description
Position Overview
The Manager, Analytics Operations is a new role in Ralph Lauren’s Analytics team, and will play a pivotal role building the most critical data and analytics initiatives for Ralph Lauren’s digital business initiatives.
Purpose & Scope:
Based in Bengaluru, India the Manager, Analytics Operations is a senior leader in the analytics organization accountable for the success and optimization of all production analytics and reporting processes. This individual will lead a team of engineers managing all aspects of our production operations. The Director combines leadership skills, Data/DevOps experience, data and technical expertise, and an operations mindset to provide the highest performing data assets to the organization.
Essential Duties & Responsibilities
- Lead a Team of Engineers with a culture of continuous improvement to deliver the highest performance and availability from our data platforms.
- Run & Optimize the Data Pipelines, Models, Databases, Cubes, Visualizations and other products developed by the Analytics, Enterprise Data, or Business Unit Data Teams. Accountable for performance, availability, uptime, and cost. Drive continuous improvement in cost and performance.
- Run & Optimize the Platforms and tools used across the Analytics team including AWS Redshift, MicroStrategy, Airflow, AWS Elastic Map Reduce, AWS Kinesis, etc. Accountable for performance, availability, uptime and cost of the environment. Accountable for the systems roadmap and platform upgrades. Drive continuous improvement in cost and performance.
- Defines and Operates the Production Management Processes and Standards including accepting applications into production, code deployment, incident handling, and testing. Sets standards to be followed by engineering and analytics teams on application design related to operations.
- Accountable for Production SLAs. Partners with Business and Analytics stakeholders to set SLAs, understand tradeoffs and cost implications. Ensures that applications are tested to meet SLAs prior to production deployment.
- Drives issue resolution including end user and system related incidents. Build and staff a team capable of providing 24 x7 operations for a global team. Ensure optimal performance during peak holiday selling seasons.
Experience, Skills & Knowledge