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Sales Professional
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会社概要
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
ポジション概要
Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL trade showroom environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms. Identify new opportunities and generate sales to support the strategic growth of the Home Collection Business. Liaising closely with the Sales team to support and also with Interior Designers, Architects and Developers and retail clients you will be acting as a brand ambassador.
必須義務＆責任範囲
- Key Responsibilities
- Develop strong relationships with new and existing trade and retail clients, introducing them to the world of Ralph Lauren Home, identifying their needs, and driving sales.
- Act as the primary contact for trade and private clients, maintaining and supporting accounts.
- Provide exceptional customer service and hospitality by greeting, listening to, and assisting customers, exceeding expectations with in-depth knowledge of Ralph Lauren products and lifestyle collections.
- Coordinate client projects from quotation through to delivery and installation, ensuring timelines and budgets are met.
- Prepare tailored proposals, mood boards, and presentations that communicate the Ralph Lauren Home brand vision.
- Source and select Ralph Lauren decorative items including furniture, lighting, finishes, accessories, and rugs.
- Monitor stock availability, lead times, and sourcing to provide accurate updates to clients.
- Liaise with internal teams (design, operations, logistics) to ensure smooth execution of client projects.
- Produce sales leads, update and maintain the CRM system, and manage account administration including quotations, sample loans, order tracking, and after-sales service.
- Generate quotes and track projects from point of purchase through to delivery.
- Create and maintain budgets, reporting on ongoing business and pipeline.
- Archive decorative materials and maintain project records/specifications.
- Consistently meet showroom and personal sales objectives and KPIs by delivering an elevated and personalized level of service in-store and via proactive outreach.
- Communicate product and customer feedback to buyers and managers.
- Support showroom marketing initiatives, product launches, and client events, while attending industry networking events to socialize with target customers.
- Participate in showroom activities including daily maintenance, inventory, replenishment, product transfers, new product launches, and seasonal floor changeovers.
- Perform opening and closing showroom duties as needed.
- Exhibit pride through a positive demeanor, body language, personal presentation, and dress standards in line with Ralph Lauren expectations.
- Support the sales team with administrative duties as required.
- Always adhere to company policies and standard operating procedures.
Experience, Skills & Knowledge
- 1-3 years of prior work experience specifically in the luxury Home sector
- Proven experience and knowledge of the interior design industry
- Excellent interpersonal skills with the ability to build and maintain strong working relationships.
- Communicates with confidence (verbal and written) and maintains highest level of professionalism (French or Arabic speaker is a plus)
- Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
- Able to read and understand architectural/construction drawings and sketch/diagram space plans and fixture layouts
- Proficiency in Adobe Creative Suite and Microsoft Office
- AutoCAD and/or SketchUp a plus
- 3D and CGI rendering proficiency a plus
- Ability to source and select decorative items
- Budget and project management skills a plus
