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Global People Practices & Program Management Lead
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
- Ensuring a consistent and objective approach for workplace concerns around harassment, discrimination and retaliation.
- Capability Building:
- Identify skill gaps, coach and create training to enhance our People Team and Leadership capabilities around the application of policies, workplace investigations and conflict resolution.
- Serves as an internal consultant for the People team, providing guidance and thought partnership.
- Policy Stewardship
- Workplace Compliance
- Program Management
- Identify opportunities to enhance our Employee Relations system, working with existing vendor to implement AI enhancements.
- Working with various partners to build an employee self-service policy platform
Essential Duties & Responsibilities
- Lead and resolve complex, sensitive, and high risk employee relations issues, ensuring thorough, objective, and timely investigations.
- Identify risk factors and adjust course of action to effectively mitigate legal, compliance, or reputational exposure.
- Serve as a primary point of contact for workplace concerns related to harassment, discrimination, and retaliation.
- Maintain expert-level knowledge of employment laws, regulatory requirements, and Company policies; ensure employee handbooks and workplace practices align with legal standards.
- Provide high quality, comprehensive case summaries and documentation for People team leaders, Legal, and other stakeholders.
- Recommends actions and interventions to People leaders to address gaps between the organization's current HR initiatives and stakeholder and business needs.
- Design, develop, and deliver capability-building tools, training, and interventions to enhance People Team and Leadership effectiveness, especially in policy application, investigations, and conflict resolution.
- Assess team skill gaps and provide coaching to strengthen judgment, consistency, and decision quality.
- Serve as an internal consultant and coach to the People team, supporting consistent global application of polices.
- Maintains a business understanding and productive relationships within assigned departments.
- Identify opportunities to apply AI and automation across Global People Practices, including ER case management, compliance training, policy platforms, and knowledge management.
- Evaluate and integrate AI powered HR technologies that enhance accuracy, scalability, operational efficiency, and decision making.
- Ensure responsible and ethical use of AI by establishing governance practices that minimize bias, protect employee data, and comply with global labor, legal, and privacy standards.
- Translate insights from AI powered analytics and predictive models into actionable recommendations for risk assessment, employee experience, and organizational health.
- Lead strategic planning, execution, and continuous improvement of large scale department and enterprise-wide initiatives.
- Develop and maintain program governance frameworks, including, milestones, KPIs, and stakeholder communication plans.
- Represent and advocate for departmental needs during enterprise-wide program design and implementation.
- Partner cross-functionally with Legal, IT, Finance, Global Security, and People Centers of Excellence to ensure program alignment, operational excellence, and consistent execution.
- Analyze People data, trends, and metrics to develop solutions, policies, and proactive interventions.
- Interpret data visualizations using basic statistical acumen to identify patterns, hotspots, and emerging risks.
- Leverage predictive analytics and AI-driven insights to forecast trends and recommend preventive strategies.
- Monitor HR trends, best practices, and emerging technologies, aligning recommendations with organizational strategy.
- Perform other duties as assigned in support of Global People Practices.
Experience, Skills & Knowledge
- Advanced level experience as an HR Business Partner or People Leader in a fast-paced, matrixed environment.
- Strong knowledge of employment law, workplace compliance, and progressive HR best practices.
- Working knowledge of key HR disciplines including compensation, organizational design, performance management, and Belonging and Equity.
- Experience with policy creation, stewardship, and implementation across global environments.
- Demonstrated capability in conflict resolution, negotiation, and mediation.
- Understanding of AI applications within HR and the ability to evaluate AI tools for ethical, compliant, and value-added use.
- Experience using analytics platforms or case management tools to extract insights and identify trends.
- Ability to interpret data visualizations and apply basic statistical reasoning to inform decisions.
- Demonstrated experience in leveraging automation or digital solutions to streamline HR processes.
- Significant experience in program leadership, project management, and cross-functional collaboration.
- Ability to structure programs with clear goals, KPIs, milestones, and communication strategies.
- Strong capability in risk management, change management, and adoption planning.
- Exceptional written and verbal communication skills with an ability to tailor messages to diverse audiences.
- Strong interpersonal skills with the ability to build trust, influence stakeholders, and navigate complex situations.
- High degree of judgment, integrity, accountability, and discretion when handling sensitive matters.
- Strong organizational skills, attention to detail, and ability to manage high volumes of work.
- Advanced proficiency in Microsoft Office and collaboration platforms (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
- Familiarity with HRIS, case management tools, AI-enabled HR platforms, and analytics dashboards.
- Ability to work flexible hours across time zones.
- Ability to travel as needed (10% or less)
