Career Opportunity

Analyst, Ecommerce Operations

Ref #:

5577738

Department:

Information Technology

City:

New York

State/Province:

New York

Country:

United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Production Operations Analyst will report to the Manager of Technology Production Operations and is responsible for monitoring all day-to-day operations of production systems within the Ralph Lauren e-Commerce platform. The Technology Production Operations Analyst will interact with developers, release managers, application engineering and system administrators and all third-party vendors to maintain a strong support team and quality production environment.

Essential Duties & Responsibilities

 
  •       Point of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
  • Log and track production issues and see them through to resolution.
  • Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
  • Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.
  • Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
  • Deliver regular site performance reports daily, weekly and monthly.
  • Track and gather data for measuring operational trends and identifying areas for improvement.
  • Maintain quality service by establishing and enforcing organizational standards.
  • Demonstrate the ability to complete multiple tasks under pressure.
  • Willing to work flexible hours, as needed, to hit project deadlines or address production issues.
  • Maintain operational documentation and knowledge base to streamline incident resolution.
 

Experience, Skills & Knowledge

  • Computer Science, Information Systems, Project management or other related field, or equivalent work experience.
  • Technical experience in development, software quality assurance or infrastructure environments.
  • Previous SF Commerce Cloud experience (formerly Demandware) a preferred.
  • Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus.
  • Sterling OMS experience a preferred.
  • Ability to interact effectively with internal business teams, at different levels of the organization.
  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
  • Microsoft Office, JIRA experience.
  • Some experience in analysis and documentation of functional requirements for ecommerce projects.
  • Self-motivated and results oriented.
  • Ability to work effectively individually and in a team environment.
  • Excellent written and verbal communication skills.
  • Limited evening and weekend work is required.

Analyst, Ecommerce Production Operations