Career Opportunity
Senior Regional Wholesale Order to Cash Manager, EMEA
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
As a part of Ralph Lauren’s Next Generation Transformation (NGT), the core operating systems of the company (SAP, Island Pacific and Microsoft D365) will be replaced with a common Enterprise Resource Planning (ERP) solution enabling the Ralph Lauren team to continue delivering competitive advantages in our next great chapter and beyond. The ERP+ program has been initiated and is starting to create the transformation plan, defining how the company will operate going forward and how the implementation of the new systems will lead to a common way of working globally across the company. This new way of working impacts almost all of the business including Planning, Sourcing and Buying, Retail and Wholesale, Logistics and Distribution and Finance across all regions.
The Senior Regional Wholesale Order to Cash Manager, EMEA will join the project team to act as the functional product owner for the SAP Wholesale OTC space representing their specific region. They will work across other functional areas including Finance, Logistics as well as IT and other partners.
Essential Duties & Responsibilities
The Senior Regional Wholesale Order to Cash Regional Manager, EMEA will bring specific business process / solutions competence and experience within RL of the Wholesale OTC function for their region which spans the SAP and Edge system platforms. This role will take responsibility for the activities defined below.
- Collaborate with business partners and define requirements / make design decisions for necessary SAP functionality, seeking to use out of the box functionality aligning on a common global design for Wholesale OTC processes and functionality
- Represent and co-ordinate through the design process, with their region to close out gaps and identify process opportunities to create a common way of working globally. Whilst areas such as legal, regulatory, tax, language and currency will deviate from the global template, all other functionalities will be common across the global template
- Ensure understanding of the agreed functionality as a member of the project team, coordinating User Acceptance Testing (UAT), planning deployment, and managing any necessary communications or training
- Serve as the bridge between North America, EMEA and APAC partners ensuring that common processes and ways of working are developed. Help to develop and coordinate all testing within the region across SAP and Edge systems to mitigate risks of deployments and drive alignment of processes at all times
- Be the key contact for SAP functionality support for their region, assisting Wholesale Services, Retail, Finance & Other systems/partners with SAP-integrated or cross-functional processes
- Work closely with IT and other partners to define the requirements across Edge systems such as Salesforce/B2B & NuOrder and other partner systems that tightly integrate with SAP
- Understand the impact of platform-to-platform integrations with Edge systems to assist with the migration across wholesale digital commerce as it relates to outbound customer master, outbound pricing, outbound material master, and inbound order integration flows
- Work with the project team to identify reporting needs and specifically operational reporting that may be required to support the business on an ongoing basis
- Assist with the development of training materials that may be required to roll out the platform and ensure adequate onboarding of the new processes and systems take place
- Identify the impact to third parties such as RL customers and provide input into the deployment plan on the activities required to successfully launch the systems with all of our third parties within the Wholesale areas
- Work closely with the retail and logistics teams to define any order management / process flows that are required across B2B – third parties, retail, Ecommerce and inter-country / region where necessary
- Work closely with the project team to define specific processes and ways of working in the areas of supply protection and alignment with markets and seasons
Experience, Skills, and Knowledge
The role may involve some travel and will require working with colleagues of the same function in other regions. This is a truly global program, so collaborating in the Ralph Lauren way is required.
- Minimum 5+ years of experience with a proven track record in related role
- Strong understanding of the wholesale business operational processes within an international fashion apparel business
- Understand the dependencies within a wholesale environment of common inventories and the need to work closely with other partners to achieve common results in a strong team based environment
- Experience within a vertically integrated retail environment; fashion apparel experience is highly desirable
- Exceptional written and oral communication skills. Must be adept at translating complex concepts into actionable plans
- Ability to confidently engage with and influence senior executives
- Strong analytical skills: leverages data to make strategic decisions
- Pragmatic, problem solver, thrive under pressure, and excel at multitasking. Ability to make decisive and timely decisions while acting with authority
- Strong strategic vision but is also comfortable taking a hands-on approach to achieve results
