Career Opportunity
Retail Supervisor
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Sales Support Lead - Retail Supervisor
Join the world of Ralph Lauren, where we inspire the dream of a better life through authenticity and timeless style! We're seeking a dynamic Retail Supervisor to lead our sales support operations. This role is a Full time 40 hour weekly contract permanent position based in York , North Yorkshire. You will need to be able to travel to this location.
Essential Duties & Responsibilities
Key Responsibilities:
- Drive excellent customer service and networking initiatives
- Lead and develop store sales teams through inspirational leadership
- Manage daily store operations and support business planning
- Analyze sales performance metrics and inventory management
- Ensure brand standards and visual merchandising excellence
Business Client Development
- Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
- Support the customer support model store guidelines to ensure excellent standards
- Maximise the potential of all product categories through RFID optimisation
Leadership & Engagement Support
- Support the manager(s) creating an inclusive working environment with a customer-first culture
- Support the manager(s) mentoring and coaching members of the team in operational efficiencies
- Support the team using operational metrics in absence of manager(s) to deliver sales and profit results
Operations
- Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
- Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
- Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards
Experience, Skills & Knowledge
- Strong customer service and relationship building skills
- Proven ability to supervise a team
- Action-oriented and entrepreneurial spirit
- Results-driven mindset with attention to detail
- Understanding of retail math and KPIs
- Excellent communication
- developed talent and leading teams
