Career Opportunity

Assistant Department Manager, Client Development- Los Angeles

Ref #:

5579383

Department:

Retail Operations

City:

Beverly Hills

State/Province:

California

Country:

United States

Shift:

Company Description

Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 40 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Position Overview

The Assistant Department Manager, Client Development is responsible for advancing the adoption of Client-telling tools and behaviors through the ongoing training, development, and support of sales teams and field leaders, primarily in the West Region. This individual is accountable for ensuring that the Client-telling strategy in stores is aligned with the Company’s strategy to generate profit, drive traffic, and grow the client relationship as measured by client acquisition, client retention, and client reactivation.

The role is responsible for fostering productive, cross-functional relationships with internal partners that help drive adoption, troubleshoot technological hurdles and develop and train retail sales teams and field leaders. In partnership with the Manager of Client-telling, store operations, marketing partners, IT and BI partners, the coordinator will help create consistency in store environments with respect to the Client-telling strategy. Teamwork, leadership, process, relationship management, advanced proficiency with iOS and effective communication, as well as attention to detail, are critical aspects of this position’s responsibilities.

 

Strategic Focus:

• Support stores with ongoing learning and development, with a primary focus on the West Region

• Develop super-user network across stores to advance adoption and knowhow of outreach strategies, metrics, and tools

• Constantly identify new opportunities to drive business and work with stores and performance partners to convert these opportunities. 

• Evolve store culture to ensure that sales teams are able to sell any Ralph Lauren product from anywhere, regardless of customer location

• Identify business opportunities with the support of store leadership and analytic: Customer segment, product category, store or Sales associate

 


Essential Duties & Responsibilities

Essential Duties & Responsibilities:

• Develop and train retail teams on Client-telling tools including but not limited to: Concierge, JRNI, iPads, iPhones, Endless Aisle

• Develop and train retail teams on Clientelling metrics including but not limited to: Client Acquisition, Client Retention, Client Reactivation 

• Support stores’ strategies with client outreach and relationship management ensuring consistency with overall company objectives and strategy

• Compile user feedback and contribute to ongoing improvements in software and process

 

Experience, Skills & Knowledge

  • Computer proficiency (i.e. Word, Excel, PowerPoint, Outlook); ability or aptitude to learn technical applications quickly 
  • Bachelor’s (B.A. or B.S.) from a four-year college or equivalent a plus 
  • 3+ years experience in retail field and stores. 
  • Retail leadership experience preferred 
  • Experience in retail field leadership a plus 
  • PFS and RLS store experience a plus 
  • Weekend hours and travel required 

 

Assistant Department Manager, Client Development