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Ralph Lauren

Career Opportunity

Internal Search Associate

Ref #:

W159456

Department:

Information Technology

City:

London

State/Province:

London

Location:

United Kingdom

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

You will take full ownership of the performance and optimization of Internal Search, using the Bloomreach and SFCC tool. You will need to keep informed of new products launches, concepts, campaigns and promotions to ensure search results are accurate, correctly merchandised and localized. ​

You will report on performance weekly using Adobe, Bloomreach and Content Square reporting tools, to focus on areas of optimization. You will also partner with Global Data Scientists on how AI/Dataiku can be used to further maximise search performance.

Essential Duties & Responsibilities

  • Ensure search recall is accurate across all of our languages and locales​

  • Merchandise search results by pinning new releases/capsules to the top of search results​

  • Ensure merchandising algorithm of search results is correct and localised​

  • Work with AI/Dataiku to enhance search key words and tags, ensuring these are kept up to date and relevant​

  • Review failed search terms​

  • Report on performance weekly​

  • Test, refine search algorithms to improve product discovery and conversion rates​

  • Define the strategy for future growth and optimisations

Experience, Skills & Knowledge

  • 3.5+ full strategic cycles of experience working in an eCommerce environment
  • Ability to work independently in a fast-paced environment
  • The ability to analyse data and create a working theory from data sets
  • Strong collaboration skills
  • Continuous awareness of competitor sites, activity, functionality, innovation and best practices to ensure a fluid and optimal journey.  
  • Knowledge of analytics (Adobe, BI, Content Square)
  • Ability to think creatively and out of the box about processes and systems improvements
  • Experience of using analytic and creative skills to challenge the way we do things and find better solutions
  • Time management
  • Effective written and oral communications skills, with sensitivity to global communication needs
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