Career Opportunity

Cashier / Customer Service Representative (Citygate Polo Factory Store, Tung Chung)

Ref #:



Retail Stores




Hong Kong

Company Description

Ralph Lauren - 07030 - Citygate FO-RL

Position Overview

To provide a memorable customer shopping experience, while processing sales transactions and resolving front line customer related issues.

Essential Duties & Responsibilities


  • Provide support to sales professionals with customer transactions throughout store.
  • Assist with gift wrapping customer merchandise to ensure timely service is provided.
  • Ensure that customer capture information is being taken for each transaction.



  • Periodically check all cash wraps for merchandise to go to shipping or the tailor shop.
  • Ensure cash wraps are kept clear of merchandise from holds, returns, etc.
  • Ensure all cash wrap areas are stocked/supplied with all necessary supplies (gift wrapping/packing supplies, office supplies, transfer/hold tags etc.) to complete transactions.


Business Objectives

  • Ensure responsible use of all gift wrapping/packaging supplies in order to control store expenses.
  • Responsible for opening and closing POS systems, following Company guidelines and procedures.
  • Responsible for preparing deposits and reconciling daily sales media.
  • Process all sales transactions and follow Company regulations when accepting forms of payment.
  • Must be knowledgeable of return, markdown/discount, tax, security and packaging policies.

Experience, Skills & Knowledge

  • Strong communication and interpersonal skills.
  • Must be detail oriented, customer service oriented and highly organized.
  • Ability to multi task and work within a team environment.
  • Ability to establish and maintain positive working relationships with customers, co-workers and management.

Cashier / Customer Service Representative (Citygate Polo Factory Store, Tung Chung)