Career Opportunity
Coordinator, Digital Store Operations
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Working within the EMEA Retail Operations team, and reporting to the Digital Store Operations Senior Manager, the successful candidate will support with rollouts and training for new digital projects in store, lead the digital operational readiness of stores (including ensuring in-store devices are fully functional, access to platforms/websites is maintained, and any other required tools/services the stores may need), and support the Digital Store Operations Senior Manager with ad-hoc tasks.
Essential Duties & Responsibilities
- Manage/update internal standard operating procedures [SOPs] and digital/video SOPs.
- Support with launching and maintaining any new technologies, policies, and procedures.
- Execute and drive engagement for all digital store projects including (but not limited to) mobile point of sale [MPOS], Digital Business Cards, retail reporting [RLI], etc.
- Foster strong partnerships with multiple corporate departments and global teams.
- Think outside of the box with sharing ideas, while supporting the expression of the next level retail experience.
- Conduct workshops and surveys to identify areas of improvements in stores, partner with experts in the field.
- Divide your time appropriately between our three channels: RLS, RLC, and PRO.
- Travel to visit stores, specifically around projects and NSOs.
- Provide crucial support to stores to ensure accurate delivery of each remit.
- Track open tickets regarding on-going issues and work with partners to get resolutions.
- Support the Digital Store Operations Senior Manager, and wider Operations team, with any ad-hoc tasks.
Experience, Skills & Knowledge
Experience
- 2+ years strategic cycles in operations or administration roles or equivalent.
- Passion for operations, fashion, and technology.
- Additional languages and multi-national experience are a plus.
Interpersonal skills
- Ability to create and manage a strong network of stakeholders from multiple departments.
- Ability to understand business challenges/requirements while matching it with best-in-class solutions.
- Highly organized, able to juggle projects simultaneously.
- Be willing to learn; self-starter; proactive; flexible; creative.
- Ready to challenge people and the current retail environment/technology.
- Confident and prompt communicator.
Problem Solving
- Analytical problem solver.
- Creative approach to finding solutions to business challenges.
- Ability to decompose a challenge into smaller parts and address the problem in a disciplined manner, individually or as a part of a team.
Technology
- At ease with technical concepts and technically minded, competent on basic computer skills.
- Ensure solutions deployed to store protect and enhance the brand.
- Demonstrate competency in using all the relevant platforms including our communications tool, Yoobic.
