Career Opportunity

Ralph Lauren Stores - Hospitality Associate, Full Time

Ref #:

5577728

Department:

Retail Stores

City:

New York

State/Province:

New York

Country:

United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Position Overview

The Hospitality Support Associate ensures that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The Client Services Associate will also be responsible for hospitality services as it relates to in-store client experience and be responsible for supporting the achievement of minimum monthly sales goals.

Essential Duties & Responsibilities

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

  • Follows health, safety and sanitation guidelines for all products.

  • Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintain clean service or seating areas as needed.

  • Describe menu items to customers or suggest products that might appeal to them.

  • Provide customers with product details, such as coffee blend or preparation descriptions.

  • Receive and process customer payments.

  • Serve prepared foods, such as muffins, cookie or granola bars.

  • Stock customer service stations with paper products or beverage preparation items.

  • Take customer orders and convey them to other employees for preparation.

  • Weigh, grind, or pack coffee beans for customers.

  • Wrap, label, or date food items for sale.

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Ralph Lauren.

  • Maintains a calm demeanor during periods of high volume or unusual events to keep shop operating to standard and to set a positive example for the shift team.

  • Anticipates customer and company needs by constantly evaluating environment and customers for cues.

  • Follows Ralph Lauren operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the manager.

  • Delivers exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

  • Maintains regular and punctual attendance.

Experience, Skills & Knowledge

  • 3-5 year experience as barista

  • Ability to understand and carry out oral and written instructions and request clarification when needed 

  • Strong interpersonal skills 

  • Ability to work as part of a team 

  • Ability to build relationships

  • Ability to learn quickly

Barista - Ralph's Coffee Shop, Madison Avenue