Career Opportunity

Assistant Department Manager, Client Development

Ref #:

W108618

Department:

Retail Stores

City:

New York

State/Province:

New York

Country:

United States

Shift:

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

*Role based in New York, NY*

 

The Assistant Department Manager, Client Development is responsible for advancing the adoption of clientelling tools and behaviors through the ongoing training, development, support of sales teams and field leaders, while driving accountability, primarily in the East Region. Through store visits and partnership, both in person and virtually, this individual is accountable to ensuring that the clientelling strategy in stores is aligned with the Company’s strategy to drive sales and traffic and grow the client relationship, as measured by client acquisition, client retention, and client reactivation.

The ADM is responsible for fostering productive, cross-functional relationships with internal partners that help drive adoption, troubleshoot technological hurdles and develop and train retail sales teams and field leaders. In partnership with the Manager of Client Development, store operations, marketing partners, IT and BI partners, the ADM will help create consistency in store environments with respect to the clienteling, MWTS, connected retail, and digital clienteling.

Teamwork, leadership, process, relationship management, advanced proficiency with iOS and effective communication, as well as attention to detail and organization, are critical aspects of this position’s responsibilities.

Essential Duties & Responsibilities

Develop and train retail teams on Clientelling tools including but not limited to: Concierge, JRNI, iPads, iPhones, Endless Aisle

• Develop and train retail teams on Clientelling metrics including but not limited to: Client Acquisition, Client Retention, Client Reactivation, Frequency

• Support stores’ strategies with client outreach and relationship management ensuring consistency with overall company objectives and strategy

• Compile user feedback and contribute to ongoing improvements in software and process

Strategic Focus:

• Support stores with ongoing learning and development, with a primary focus on the East Region

• Develop super-user network across stores to advance adoption and knowhow of outreach strategies, metrics, and tools

• Constantly identify new opportunities to drive business and work with stores and performance partners to convert these opportunities

• Evolve store culture to ensure that sales teams are able to sell any Ralph Lauren product from anywhere, regardless of customer location

• Identify business opportunities with the support of store leadership and analytic: Customer segment, product category, store or Sales associate

Experience, Skills & Knowledge

• Computer proficiency (i.e. Word, Excel, PowerPoint, Outlook); ability or aptitude to learn technical applications quickly

• Bachelor’s (B.A. or B.S.) from a four-year college or equivalent a plus

• 3+ years experience in retail field and stores

• Retail Leadership experience preferred

• RLS store experience preferred

• Weekend hours and travel are required

Assistant Department Manager, Client Development