Career Opportunity

Analyst, Marketing IT

Ref #:

W117755

Department:

Information Technology

City:

Bangalore

State/Province:

Karnataka

Country:

India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Working with multiple vendors and internal departments this role with gather and document the project requirements for any projects in the Marketing & Clienteling engagements. Working closely with the Retail IT teams to ensure projects are successfully delivered to meet the specified requirements. The role of Functional Analyst – Marketing will also collaborate closely with technical resources in support of various testing activities and phases. 
The role is key to identifying the needs of the business in relation to new Marketing initiatives and Customer focused projects for Clienteling. Analyzing the datasets used between platforms to ensure accuracy and identify issues and root causes when problems occur. This is a global role as we define a unified approach where-ever possible to simplify and rationalize our designs.
This role will also work closely with the technical teams and Relate Technical Analyst to implement projects on the core CRM platform for Retail as well as engage in the migration to the new Customer Data Platform.

Essential Duties & Responsibilities

  • Working with the various Business stakeholders and the Retail IT Application Team to understand work effort requirements and then translate into IT actionable tasks across customer focussed projects and enhancements.
  • To work with closely with Business Functions, in analysis of the current IT workflows and applications to identify areas of improvement and recommend solutions to enhance performance and efficiency. Use data analysis to identify errors and inaccuracies in the data between systems to provide the end users with the correct information
  • Working closely with the Global Retail IT team to deliver requirement documents and the IT teams to support the delivery of these projects. Partner closely with various technical teams supporting data movement, application development and testing. Diligently support and lead where needed various activities between the teams to ensure the technical requirements and objectives are met. Ensure appropriate project documentation is compiled and proper review and approvals from respective teams as gathered and collated.
  • Build critical working relationships with the Global Retail IT and Vendors through gathering a thorough understanding of the business models and processes employed.
  • Specify and fully document application customizations that would bear scrutiny by an internal audit or external regulators.
  • Perform duties and responsibilities specific to department functions and activities.
  • Performs other duties and responsibilities as required or assigned by supervisor.

Experience, Skills & Knowledge

  • Multiple years of Retail store systems information technology experience
  • Familiarity with CRM tools and the application of Customer Data in Retail environment
  • Understanding of Marketing Promotional activities 
  • Analytical skills to enable interpretation of data and identification of inaccuracies
  • Familiarity with macOS and Apple Configurator 2 are a plus
  • Ability to work with POS related systems 
  • Knowledge of Oracle Customer Engagement applications 
  • Knowledge of Oracle POS a plus which includes Polling, Sales Audit, Loss Prevention systems.
  • Knowledge of Cloud based technology like Azure and AWS is a plus.
  • Excellent troubleshooting and problem resolution skills
  • Ability to work effectively within a team
  • Must have the ability to work under pressure with time sensitive constraints.
  • Excellent verbal and written communication skills

What you bring (Qualifications):
  • Bachelor’s degree and four or more years of work experience.
  • Bachelor’s degree in Information Systems or Industry recognized certifications is preferred. 


Analyst, Marketing IT