Career Opportunity

Analyst, Customer Intelligence for NA

Ref #:



Data Analytics


New York


New York


United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Analyst of NA Customer Intelligence supports Direct-to-Consumer CRM initiatives in North America within the Ralph Lauren Corporation. Reporting to Manager, Customer Engagement, this individual will be a key contributor to building engagement with the RL customer across all channels and divisions in the North America Region. The individual will play an integral role in building and evolving a world-class CRM analytics function.

Essential Duties & Responsibilities

* Develop regular consumer insights to aid Manager in strategic discussion about consumer targeting strategies
* Execute customer segmentation and contact strategy, campaign selection, execution, measurement & analysis.
* Pull data to aid manager analyze business intelligence, marketing channel effectiveness, customer lifetime value, customer behavior & satisfaction
* Strategic planning of annual and seasonal marketing plans in partnership with CRM and Channel Marketing teams
* Forecast incremental sales generated from all marketing programs and consumer segments on Monthly, Quarterly and Annual basis.
* Reforecast or update analysis based upon business trends.
* Develop strong partnerships with cross-functional and inter-company peers
* Articulate thoughts eloquently for multiple levels of management
* Strong understanding of the Ralph Lauren brand and enthusiastic willingness to learn
* Ability to see from the customers’ perspective and serve as their advocate
* Strong analytical abilities and attention to detail
* Demonstrated critical thinking skills with an ability to make decisions for the business
* Team-player; ability to work with all business divisions in a proactive manner and drive results
* Adapts easily to changing situations and demonstrates flexibility in juggling priorities
* Interest and ability to learn SQL to pull data as needed

Experience, Skills & Knowledge

Experience in Direct Marketing, Analytics,
CRM/Database and/or Online Marketing

Well-versed in all aspects of business intelligence, marketing analytics & retail analytics

Experience and interest in SQL coding

Analytical or Marketing role within a Retail company a plus

Advanced proficiency in Excel

Quantitative research experience a plus

Analyst, Customer Intelligence for NA