就業機會
Sales Professional
Ref #:
Department:
City:
State/Province:
Location:
Pay Range Max
Pay Range Min
Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
We have an exciting vacancy for a sales professional at our home concession in the world famous Harrods Department store in Knightsbridge.
As a Sales professional for Ralph Lauren, you will offer an elevated in-store customer experience for the Home Department, delivering an uncompromising service to ensure the customer connects with the brand and is converted into a valuable customer. The Sales Associate within the Home department will leverage all opportunities to increase sales and growth for the Ralph Lauren business.
Essential Duties & Responsibilities
Key Responsibilities
· Welcome and assist the customer and maintain the highest level of service.
· Exceed client expectations and demonstrate in depth knowledge of Ralph Lauren Home products and lifestyle collections.
· Meet store and personal sales objectives and KPI’s by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
· Acquire, develop and retain a loyal client base of Very Important Customers (VIC’s), Super VIC’s and Top clients through advanced competency ultilising the Company clientelling tools and progressive ways of selling
· Generate quotes and track projects from point of purchase through to delivery and installation, assisting in all areas of the customer journey and after sales care
· Maintain and share in depth level of product knowledge and stock availability. Categories including furniture, lighting, fabric & wallpaper, rugs and home furnishings. Actively participate and contribute to store briefs and trainings
· Participate in store merchandising activities in line with the Ralph Lauren Brand Image directives and standards, including but not limited to: Daily stock maintenance and standards, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
· Communicate Product and Customer feedback to buyers and managers
· Contribute to the maintenance of standards in the back of house and communal areas
· Perform opening and closing showroom duties as needed.
· Always adhere to all company policies and standard operating procedures
Knowledge & Skills
· 1 strategic cycle in luxury retail, Homeware or equivalent
· Excellent interpersonal skills with the ability to build and maintain strong working relationships.
· Communicates with confidence and maintains highest level of professionalism
· Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
· Maintains in depth product knowledge, identifies and acts on self-development opportunities to improve performance
· Has a strong focus on achieving personal sales and KPI goals
· Moves with urgency to deliver results and solution driven
· Proven capacity to utilize technology to drive sales, excellent computer skills
Experience, Skills & Knowledge
