Distribution and Logistics Technical Operations Manager

Ref #:

W165065

Department:

Information Technology

City:

Greensboro

State/Province:

North Carolina

Location:

United States

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

職位描述

Based in North Carolina, the Supply Chain Applications Support Manager will lead and manage the application support team for critical supply chain systems including Manhattan WMi, TGW ASRS, Mantissa, COFE, Barudan, and NextView. This role focuses on ensuring optimal performance and support of integrated supply chain applications across multiple distribution centers.

職責

Supervision: Direct responsibility for Application Support team management. Independently lead supply chain application support initiatives. Supervise multiple internal and external resources across teams. Interface with vendors and stakeholders.

Position Scope : Own and lead support initiatives for integrated supply chain applications. Mastery of application support management skills. Complex analysis and troubleshooting. Delivery of innovative solutions and processes.

Professional interaction with all resources both internal and external.

Systems Scope: Advanced expertise in Manhattan WMi, TGW ASRS, Mantissa, COFE, Barudan, NextView, and related supply chain applications.

Responsibilities:

• Owns all aspects of supply chain application support initiatives required to deliver superior solutions on time and within budget

• Responsible for application availability and performance monitoring

• Provide direction to support teams and coordinate vendor relationships

• Lead incident management and problem resolution processes

• Perform complex problem determination and root cause analysis

• Manage application upgrades, patches, and enhancement projects

• Produce effective, professional user communications and documentation

• Develop test plans and procedures for application changes

• Coordinate with cross-functional teams for issue resolution

• Provide production support as required

• BS degree in Computer Science or related field

• Many years experience with focus on supply chain applications support

Experience, Skills & Knowledge

• Demonstrated management capabilities

• Advanced project management skills

• High level of professionalism

• Strong expertise in Manhattan WMi and warehouse applications

• Experience with automated warehouse systems support

• Familiarity with supply chain technical architecture

• Advanced analysis and troubleshooting skills

• Advanced personal computer skills including Microsoft Office suite

• Ability to work effectively within or lead a team

• Vendor Management expertise

• Experience with Agile methodologies

• Flexibility to work extended hours during major incidents

• Excellence in stakeholder communication

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Ralph Lauren

就業機會

Distribution and Logistics Technical Operations Manager

工作通知