职业机会
Fulfillment Operations Process Development Specialist
Ref #:
Department:
City:
State/Province:
Location:
Pay Range Max
Pay Range Min
公司描述
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
职位概述
The Process Development Specialist primary responsibility is the technical development and deployment of training/learning materials for the NC Campus warehouse facilities using a variety of tools and learning methodologies designed for classroom, eLearning, and on-the-job learning. In this position, you will work closely with subject matter experts and system developers on various campus projects to create/update standard operating procedures, job aids, and infographics. You will also create digital training solutions such as eLearning and videos to support on-the-job floor training.
基本职责
- Facilitate/co-facilitate onboarding and hands-on exercises in the for High Point Direct and NC66 warehouse facility to acclimate associates to their job roles.
- Collaborate closely with subject matter experts, engineers, system developers, staffing agency and warehouse operations team to ensure business needs are met through training solutions.
- Adhere to department standards. Design and develop effective standard operating procedures for new and existing operational processes.
- Create scripts, videos, and edit training video tutorials.
- Develop and maintain the following training materials:
- PowerPoint presentations
- Standard Operating Procedures
- Infographic, job aids, training exercises, and other instructional materials
- Articulate 360 eLearning
- Training process videos and tutorials
- Perform training administrative functions, to include:
- Maintaining a class schedule for learners and courses
- Maintaining a training plan for operations staff; record courses taken
- Set up the training room; coordinate the use of equipment, materials, etc.
- Provide training reports. Record course evaluation results; revamp based on comments
- Manage the physical learning environment
- Perform the following on the floor support to Operations during on-the-job training:
- Provide additional training to associates to ensure the understanding of performance expectations and ending functions
- Provide training resources to Operations such as; job aids, checklists, and standard operating procedures, as needed
Experience, Skills & Knowledge
Knowledge and/or Key Competencies required:
- Demonstrate strong writing skills as it relates to creating training materials.
- Demonstrate solid skills for utilizing adult learning principles to create/facilitate engaging materials.
- Ability to prioritize multiple simultaneous deadlines.
- Ability to write user-friendly, engaging copy about highly technical subjects.
- Ability to understand and accurately translate technical information for a general audience.
- Demonstrate PC literacy and proficiency in Microsoft Office, Teams, Excel, and PowerPoint
- This role will require traveling between the local facilities in High Point and Kernersville.
- Presentation is required as part of the interview process
Knowledge and/or Key Competencies preferred:
- 2-3 years of technical writing, instructional design, or training experience.
- Work and/or content experience in a Fulfillment Center or Distribution Center
- Portfolio of technical writing samples for review.
- Portfolio of eLearning samples for review.
- Familiarity with content creation using Articulate 360, Adobe Creative Cloud, and learning management systems and publishing software, Workday
