PFS - Customer Experience Associate

Ref #:



Retail Stores





Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Position Overview

Overview - Demonstrate RL Brand philosophy & EMEA values - Contribute to the stores success by delivering an exceptional level of the RL Experience - Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of Ralph Lauren

Essential Duties & Responsibilities

POSITION SCOPE EXCEED SALES AND PROFITABILITY TARGETS - Responsible for achieving personal or team sales goals & key metrics: Sales, Conversion & Units per transaction - Adhere to all company policy & procedures including Health & Safety - Understand the key metrics and how your performance impacts the results - Request advice and coaching improve your contribution - Adopt a safe attitude to your work - Work with pace & energy in all you do - Contribute to stores success with effective communication & teamwork INSPIRE AND DEVELOP THE TEAM - Convey the RL experience in all you do - Be responsible for your personal contribution to the team and store - Own your personal development plan; look for ways to continuously improve - Deliver great service and performance - Represent RL through impeccable dress and grooming standards RL EXPERIENCE AND SERVICE MODEL - Deliver an exceptional RL experience to all customers - Connect with all customers; provide a welcoming environment and elevated service experience through positive words and actions - Demonstrate a customer first culture at all times - Contribute to the stores success with effective communication and teamwork - Be responsible for updating personnel knowledge of product layout, ranges and concepts - Be able to describe product ranges, concepts, features and benefits - Inspire the customer to buy, provide advice, offer alternatives and upsell additional products - Optimize opportunities at the dressing room / on the sales floor to sell and upsell - Ensure dressing rooms are ready for customers by promptly clearing merchandise and ensuring its clean for our customers - Conclude the experience and provide a lasting positive impression - Manage customer queries positively and professionally BRAND PRESENTATION AND OPERATIONAL EFFICIENCY - Manage tasks energetically and efficiently - Maintain brand presentation and retail standards through recovery and maintenance - Seek out and understand current promotions and events - Learn Ralph Lauren systems and procedures to enhance selling efficiencies and building of the customer data base - Build knowledgeable to perform sales support functions

Experience, Skills & Knowledge

EXPERIENCE, SKILLS, AND KNOWLEDGE - Enthusiastic and friendly disposition with an interest in fashion - Be a good Team Player - Good verbal and Actively listens to build Relationships with others - Open to learning and developing new skills - Understand and apply new information, ideas and concepts - Able to Juggle priorities, flexibility and adaptability regarding daily tasks and duties - Attention to detail - Ability to Resolve issues quickly and work under pressure in fast paced environment - Cultural awareness

Vendedor atención al cliente media jornada