Carrièremogelijkheden

Assistant/Associate Selling Manager - Sales Generation (Westfield White City)

Ref #:

5575195

Department:

Retail Stores

City:

London

State/Province:

London

Country:

United Kingdom

Company Description

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Position Overview

The Sales Team ensures the brand integrity of the company is reflected to the customer.  They will be responsible for supporting the goals of the company and individual store. The Sales Team will be reporting into the Store Manager. 

Essential Duties & Responsibilities

Leadership Attributes

  • Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements
  • Foster a positive team environment by empowering members to participate and cooperate on store initiatives
  • Provide department insight related to the customer experience and communicates information to district team and corporate office
  • Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results

Customer Experience

  • Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
  • Motivate and coach store team to achieve personal and store sales goals
  • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus
  • Ensure store teams receive customer service & product knowledge training to strengthen selling skills
  • Demonstrate company customer service model & lead by example on the sales floor
  • Model and ensure dress code compliance
  • Achieve personal SPH goals

People & Development

  • To contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
  • Ensure management and service associates clearly understand and meet job expectations
  • Schedule and facilitates training sessions where needed to develop individual and overall team skills and abilities
  • Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
  • Execute on-boarding and training of new hires as needed

Operational Standards

  • Ensure operational integrity & asset protection compliance in day to day operations & practices
  • Ensure monitoring and execution of daily payroll goals 
  • Communicates and partner with visual team for product moves based on sell through and markdowns
  • Strict compliance and adhering to the application of policies and procedure
  • Responsible for opening and closing the store on designated shifts 
  • To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results 
  • Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results 
  • Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor 
  • Control store expenses through supply budgets and operational procedures

Visual Presentation/Store Maintenance

  • Ensure the Brand Integrity of the company is reflected to customer
  • Help ensure store meets merchandising and maintenance standards
  • Support store management in the planning and supervision of store flips
  • Provide necessary feedback to Store Management to drive the business through visual and merchandising opportunities

Experience, Skills & Knowledge

  • Experience needed in retail in a high volume or flagship location
  • Excellent interpersonal skills supporting a team environment
  • Strong English communication - verbal and written / Multilingual is a plus
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • Physical Demands:
    • Hours/days of work can be varied due to the demands of the business
    • Must be able to work shift standing and walking and able to lift approx 20 lbs.
    • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Assistant/Associate Selling Manager - Sales Generation (Westfield White City)