Quality Assurance Lead (SFCC and OMS must)

Ref #:



Information Technology







Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.


The Ralph Lauren Corporation, a global leader in luxury fashion and design, has implemented Digital Solutions to support its Global business in North America, EMEA & APAC.

Ralph Lauren’s – Global Development Center (GDC) is focused on building high-quality technology solutions to enhance the business & customer experience across channels and geographies.

Position Overview

As an Quality Assurance  Lead, this role will be responsible for testing Ralph Lauren websites in North America, Europe and APAC, IBM Sterling Order Management process QA and supporting eCommerce business applications.

Purpose & Scope: 

Based in Bengaluru, India this QA Lead role will be working in partnership with Global Digital teams adhering to QA policies, processes and documentation standards, overseeing and/or participating in all aspects of project testing, overseeing IT QA test environments, providing technical guidance to less senior QA team members and 3rd party vendors and ensuring schedule adherence for assigned projects.

Successful candidates will also be able to follow a disciplined approach (Agile & QA) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.).

Essential Duties & Responsibilities

Quality Assurance Lead:

  • Participates in requirements & use case/user reviews.
  • Provides accurate and justifiable estimates for testing.
  • Creates and gains project approval on project test plans.
  • Creates and/or oversees the creation and approval of project test cases and QA-related documentation.
  • Participates in test case management, defect management from triage and creation to closure.
  • Ensures adherence to standardized QA policies, processes and documentation standards.
  • Executes test cases and adheres to test schedules.
  • Familiar with source code, version management, and code deployment standards and for utilizing this knowledge to ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments are not compromised.



  • Proactively build relationships by being  QA oriented and focused on commitments/deliverables.
  • Collaborates with onshore team members and vendors for testing on all project related testing.
  • Mentor and train junior resources to develop QA standards.
  • Is available during off-hours as needed.


Experience, Skills & Knowledge

  • Bachelor’s degree in Science, Engineering or relevant field.
  • Minimum 6-8 years of software quality assurance experience.
  • Minimum 6-8 years of functional and back-end testing of e-commerce websites and backend applications, including order management systems.
  • SalesForce Commerce Cloud ( Demandware ) /Business Manager experience is  must.
  • IBM Sterling OMS experience is must.
  • Hands-on experience using industry standard software QA tools a plus.
  • Excellent troubleshooting, analytical, and problem solving skills.
  • Excellent test resource planning, organizational and test scheduling skills.
  • Ability to produce effective creative and software test plans and test cases.
  • Proven ability to provide project estimates and work-breakdown schedules.
  • Solid understanding of build tools and software configuration management standards.
  • Ability to work effectively and produce consistent results with minimum supervision and ability to execute workload to deliver high quality results.
  • Strong work ethic, positive attitude & excellent collaboration skills.
  • Off-hours availability as needed to support special projects.
  • Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
  • Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing technology environment.
  • Strong sense of accountability and ownership – especially for managing the quality assurance of digital systems.


Quality Assurance Lead