Digital Technology Analyst (Site Operation)

Ref #:



Information Technology


Tsim Sha Tsui




Hong Kong

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Ralph Lauren APAC is looking for an experienced IT Digital Technical Analyst to join the IT team to support Digital projects.

Essential Duties & Responsibilities

  • Meet and work closely with clients to provide solutions that address their business needs and ensure projects are delivered in a timely manner
  • Analyze and gather functional and non-functional business requirements and prepare detailed functional specifications accordingly
  • Develop and maintain process flows, use cases, screen mockups, and other artefacts necessary to support and clearly communicate business needs and processes
  • Drive test script development, prepare test plans and conduct User Acceptance Test (UAT)
  • To work with technical teams on solution design and development
  • Work closely with IT System Analysts, architects, and other subject matter experts to perform gap analysis between API/system documents and business requirements
  • Coordinate communication with regional teams and technical counterparts to clarify technical specs and issues as necessary
  • Understand the business systems in order to collaborate with users to solve functional issues and propose new business processes
  • Solution delivery and implementation of IT projects with vendor management

Experience, Skills & Knowledge

  • Good communication skills in Cantonese, English and Mandarin
  • Strong interpersonal skills and able to communicate with staff at all levels
  • Bachelor degree holder in Information Technology, e-Commerce, or relevant discipline
  • Min. 3 years exp. in IT Business Analysis or Project/Product management background is preferred
  • With sound knowledge in e-Commerce, mobile, multi-channel and/or digital system integration
  • Plan and coordinate activities of projects, system changes and service requests to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
  • Capture and consolidate business requirements by understand and liaise with business stakeholders on issues and challenges
  • Good problem solving and analytical skills
  • Proactive, self-motivated, multitasking, attentive to details and able to work under pressure
  • Knowledge in system integration/interfaces (APIs) is a must 
  • Experience in Microsoft SQL procedures would be an advantage
  • Experience in Confluence and JIRA would be an advantage
  • Experience in Microsoft Dynamics 365 is a plus