Store Operations & Administration:
• Supports the General Manager in executing sales and profit plans aligned with budgetary goals.
• Completes and distributes detailed weekly sales recaps to leadership, highlighting performance trends, wins, opportunities, labor metrics, and business drivers.
• Assists GM in monitoring and controlling labor, cost of goods, inventory levels, supplies, and operating expenses.
• Partner with GM to create team schedules based on business needs and forecasted sales.
· Inputs and manages schedules within the payroll system accurately and on time.
• Reviews timecards, ensures payroll accuracy, and partners with the GM on labor optimization.
• Places and manages weekly ordering ensuring appropriate pars and minimizing waste.
• Communicates operational updates, maintenance needs, and supply concerns to the General Manager and appropriate partners.
· Exercise independent judgement in the absence of the GM. Troubleshoot challenges in real time and make sound business decisions aligned with company standards without direct supervision.
Service & Floor Leadership:
• Acts as a service role model, consistently delivering efficient, friendly, and superior customer service.
• Coaches team members in real time and partner with GM to delivery performance improvement actions.
• Proactively resolves customer concerns in a professional and solution-oriented manner.
• Maintains high cleanliness and merchandising standards throughout the store.
Product & Quality Control:
• Ensures all company drink recipes and food procedures are followed with consistency and precision.
• Tastes and evaluates beverage and food products regularly to maintain quality standards.
• Supports new product launches and communicates product knowledge effectively to the team.
Training & Team Development:
• Assists in training and onboarding new team members.
• Reinforces operating standards, customer service expectations, and product knowledge.
• Provides constructive coaching and feedback to support performance improvement.