Oportunidades laborales
Client Experience & Development, Senior Associate
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The role centers on implementing elite engagement and development strategies across Europe. This individual will be instrumental in creating and executing tailored experiences, gifting programs, tailored client moments, brand activations, and acquisition initiatives aimed at enhancing client retention, reactivation, and acquisition. The primary goal is to drive growth within the elite segment through the elite development program.
This person will also work closely with the SA within the Outreach & Performance team go ensure cohesive, 360 approach success.
Essential Duties & Responsibilities
Work in partnership with the Clienteling Manager to build out the Elite development strategy to accelerate trade ups, acquire new HNW clients and retain existing, whilst having Performance front of mind
Partner with key stakeholders to execute the Client Experience strategy to deliver seamless client experiences
Suppport Clienteling Manager to design and deliver our “Money Can’t Buy” experience program to retain and nurture our top tier VICs, including Ralph Lauren Lifestyle moments, Runways Shows, Collection Previews, etc.
In partnership with the Clienteling Manager and Regional Retail leaders, project manage all Client Engagement roadmaps, requirements, and key objectives
Plan and execute in-store and out of store local experiences with the goal to retain top clients and increase loyalty with the Brand
Partner with key stakeholders to design an enticing development strategy to drive HNW acquisition
Support regional clienteling managers to execute adhoc bespoke Elite ‘surprise and delight’ moments’
Support the Clienteling Manager in building and communicating the events and activations calendar for the region
Manage the team to ensure timely
Experience, Skills & Knowledge
Strong Clienteling experience preferably in a Client Engagement managerial role
Analytical approach to data and confident challenging and delivering KPI’s
Project management / luxury events experience
Well organized with a structured approach
A creative thinker who is proactive in bringing new ideas to the table
Detail-oriented with the ability to work well under pressure in a fast-paced environment meeting tight deadlines
Excellent communication skills, both verbal and written
Computer literate with excellent Excel and PowerPoint knowledge
