Karrieremöglichkeiten
Fulfillment Operations Process Development Specialist
Ref#:
Abteilung:
Ort:
Bundesland:
Land:
Firmen Beschreibung:
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Positionsübersicht:
The Process Development Specialist primary responsibility is the technical development and deployment of training/learning materials for the NC Campus warehouse facilities using a variety of tools and learning methodologies designed for classroom, eLearning, and on-the-job learning. In this position, you will work closely with subject matter experts and system developers on various campus projects to create/update standard operating procedures, job aids, and infographics. You will also create digital training solutions such as eLearning and videos to support on-the-job floor training.
Grundlegende Aufgaben und Verantwortlichkeiten:
- Facilitate/co-facilitate onboarding and hands-on exercises in the for High Point Direct and NC66 warehouse facility to acclimate associates to their job roles.
- Collaborate closely with subject matter experts, engineers, system developers, staffing agency and warehouse operations team to ensure business needs are met through training solutions.
- Adhere to department standards. Design and develop effective standard operating procedures for new and existing operational processes.
- Create scripts, videos, and edit training video tutorials.
- Develop and maintain the following training materials:
- PowerPoint presentations
- Standard Operating Procedures
- Infographic, job aids, training exercises, and other instructional materials
- Articulate 360 eLearning
- Training process videos and tutorials
- Perform training administrative functions, to include:
- Maintaining a class schedule for learners and courses
- Maintaining a training plan for operations staff; record courses taken
- Set up the training room; coordinate the use of equipment, materials, etc.
- Provide training reports. Record course evaluation results; revamp based on comments
- Manage the physical learning environment
- Perform the following on the floor support to Operations during on-the-job training:
- Provide additional training to associates to ensure the understanding of performance expectations and ending functions
- Provide training resources to Operations such as; job aids, checklists, and standard operating procedures, as needed
Erfahrung, Fähigkeiten & Kenntnisse:
Knowledge and/or Key Competencies required:
- Demonstrate strong writing skills as it relates to creating training materials.
- Demonstrate solid skills for utilizing adult learning principles to create/facilitate engaging materials.
- Ability to prioritize multiple simultaneous deadlines.
- Ability to write user-friendly, engaging copy about highly technical subjects.
- Ability to understand and accurately translate technical information for a general audience.
- Demonstrate PC literacy and proficiency in Microsoft Office, Teams, Excel, and PowerPoint
- This role will require traveling between the local facilities in High Point and Kernersville.
- Presentation is required as part of the interview process
Knowledge and/or Key Competencies preferred:
- 2-3 years of technical writing, instructional design, or training experience.
- Work and/or content experience in a Fulfillment Center or Distribution Center
- Portfolio of technical writing samples for review.
- Portfolio of eLearning samples for review.
- Familiarity with content creation using Articulate 360, Adobe Creative Cloud, and learning management systems and publishing software, Workday
Stellenbenachrichtigungen
Für den Erhalt von Stellenbenachrichtigungen anmelden.
Mich benachrichtigen