Ref#:

W143878

Abteilung:

Sales & Customer Support

Ort:

Tsim Sha Tsui

Bundesland:

Kowloon

Land:

Hong Kong

Firmen Beschreibung:

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Positionsübersicht:

Grundlegende Aufgaben und Verantwortlichkeiten:

Job Purpose

A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manages all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.

Responsibilities

Handle Customer’s inquiry via various communication channels with excellence customer service skills

Properly follow through all customer inquiries and complaint cases
Ability to identify issues and provide best solutions in timely manner
Working collaboratively with various internal and external stakeholders
Efficient communication & interpersonal skill and as a good team player
Prepare reporting and support for administrative task
Assist ad hoc assignments and projects when needed

Erfahrung, Fähigkeiten & Kenntnisse:

Requirements

Matriculated
Minimum 2 years relevant contact center and customer service experience.
Fluent Mandarin, English and Cantonese speaking
Good command of English, simplified & traditional Chinese typing
Proficiency in Microsoft Offices applications including Word, Excel, and Outlook
Immediate available is highly preferred.

Customer Contact Center Representative

Ralph Lauren

Karrieremöglichkeiten

Customer Contact Center Representative

Stellenbenachrichtigungen