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Senior Sales Professional
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
We have an exceptional opportunity for a Full-Time Senior Sales Professional to join our prestigious Womenswear Concession in Harrods, London's most iconic luxury department store.
As a Senior Sales Professional, you'll represent Ralph Lauren's timeless elegance and luxury while delivering exceptional client experiences in one of the world's most renowned retail destinations.
Position Details:
• Full-time role (40 hours per week)
• Store Hours: 9:30 AM - 9:00 PM
• 8-hour rotating shifts within store operating hours
• Located in Harrods, Knightsbridge, London
Essential Duties & Responsibilities
WHAT YOU’LL DO
Business Client Development
- Support the sales team in absence of manager(s) to ensure an extraordinary customer experience to maximise sales and commercial opportunities in store and via out-reach
- Communicate, engage and energise the team to maximise performance using service metrics
Leadership & Engagement Support
- Support the manager(s) creating an inclusive working environment with a customer-first culture
- Support the team using service metrics in absence of manager(s) to deliver sales and profit results
- Support the manager(s) developing the team product knowledges and selling culture
Operations
- Uphold & coach brand standards and brand presentation
- Communicate product and customer feedback to buyers & manager(s) and coordinate marketing initiatives and price changes
Experience, Skills & Knowledge
WHO YOU ARE
- Energetic, passionate, and results-driven team player
- Experience in a premium/luxury environment with proven management abilities
- Excellent organisational and communication skills with in-depth brand and product knowledges