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Credit Control Associate
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
For our EMEA credit team we are currently looking for a Credit Controller based in our London office who will be responsible for a portfolio of customers located in UK & IE
The Credit Controller is a key pillar of the regional organization as he/she partners with Sales and Sales Operations teams to drive our business operations while managing the collection process and ensuring the financial exposure of the Company remains under control and aligned with the Credit risk strategy and internal guidelines. In this context, the Credit controller oversees all the credit and collection activities for his/her portfolio of customers. As a member of the EMEA Credit team, the Credit Controller will also be involved in regular team meetings, workshops, offsites and projects for the EMEA region.
Essential Duties & Responsibilities
· Design the Credit risk strategy of his/her portfolio of customers in alignment with Management and with Sales and Customer service teams
· Review customer orders on hold for Credit reasons daily and determine whether they can be released and shipped to the customers, where relevant seek Management’s approval in accordance with the Grant of Authority
· Define and regularly review credit limits, payment terms and other credit-related conditions for both existing and new customers
· Perform a watch and regular analyses on portfolio of customers to ensure the company’s exposure is monitored and to anticipate, flag and escalate issues without delays to Management
· Communicate frequently with customers and reply promptly to their questions and concerns. Team-up with Sales and Customer Service departments to solve issues
· Notify customers of upcoming or outstanding invoices. Establish and maintain regular communications to facilitate regular payments
· Monitor debtor balances to guarantee an acceptable level or even reduction of the DSO. Negotiate and monitor payment plans and settlements of overdue balances
· Use dispute management to coordinate issuance and clearing of Debit notes and Credit notes in collaboration with customers and internal partners
· Team-up with the AR team to ensure cash application is accurately done and on a timely manner; support issue resolutions when needed
· Escalate debtors to management who evade or refuse payment according to the terms and conditions.
· Visit customers in the London showroom during markets and/or in their offices/selling locations
· Prepare various analysis and month-end reporting
· Updating transaction/process guides to ensure they are relevant
· Responsible for ensuring customer contact details are up to date
· Support the Senior Controller and Credit Manager with Key Account admim
· Work with Regional EMEA Credit Teams on various projects
Experience, Skills & Knowledge
Minimum 5 full strategic cycles in Credit Control within an FMCG business.
Retail or apparel industry experience a plus
Fluent in English
Excellent verbal and written communication skills
Result orientated, resourceful and problem-solving attitude
Strong business acumen and customer oriented
Strong analytical skills and attention to detail
Excellent time management, prioritization and organizational skills
Proficient user of Excel and SAP (or equivalent ERP)
Ability to work independently and to deliver under pressure in a complex and challenging environment
