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Sales Operations Account Analyst
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Position Overview:
Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men’s, Women’s, Home Collection, Children’s Wear, Accessories, and Footwear divisions across Wholesale, Retail, and International businesses.
The Account Service Analyst’s primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.
Essential Duties & Responsibilities
Responsibilities:
Financial
· Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, International accounts, and Intercompany accounts.
· Validate Account’s seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies
· Monitor Account’s weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk
· Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays
Account Management
· Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements
· Develop a clear understanding of Brand and business process requirements specific to the division.
· Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes
· Support multiple markets/seasonal customer buys, ensuring order integrity in partnership with Sales and their account base
· Identify when to involve Management in issues that require problem solving and decision making
· Track and report deliveries through warehouse management system until invoiced
· Analyze and review Account’s PO status and provide updates to Sales and Accounts as needed
· Travel to Corporate offices
Core Competencies
· Understand how to effectively prioritize assignments and tasks to meet goals
· Develop and build relationships with internal and external partners
· Ability to analyze issues and make effective decisions
· Professional written and verbal communication skills.
· Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment
Experience, Skills & Knowledge
Knowledge/Skills/Abilities
Technical Skills
· Demonstrate ability to learn and navigate in SAP order management system and PKMS warehouse management systems
· SAP experience preferred
· Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas
Analytical Skills
· Aptitude for numbers and data interpretation
· Basic knowledge of retail math
· Able to quickly learn business processes and systems
· Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention
Leadership skills
· Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
· Ability to work effectively and collaborate in a team environment
· Professional presentation skills
· Ability to work independently, self-motivated, and possess a strong work ethic.
Education / Experience Requirements:
· Undergraduate degree – Liberal Arts, Business preferred
A minimum of two years of business related experience or Retail experience preferred
