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Manager, Retail Training
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
Training Program Development & Delivery:
Design and implement comprehensive training programs focused on product knowledge, selling techniques, and customer service.
Develop training materials, including manuals, videos, and presentations.
Create e-learning modules and manage the Learning Management System (LMS).
Reviewing existing training programs, recommending/implementing enhancements, or modifications to improve engagement, learning, and retention, and/or to meet the changing needs of clientele.
Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.
Communicate all the training programs on a timely basis.
Evaluation and Improvement
Researching new training supplies and materials that can enhance a firm’s training procedures while providing value to employees.
Identifying future training needs and creating a curriculum to facilitate training.
Design and implement orientation programs for new employees for RLS & PRO locations in partnership with cross functional stakeholders.
Learn all store operations in order to design relevant, effective training and orientation programs for employees.
Manage training budgets and resources.
Coordinate with external training providers as needed.
Compliance and Best Practices:
Follow up regularly with the store leadership to ensure guidelines are being followed.
Ensure compliance with company policies and procedures.
Stay up to date with industry trends and best practices in retail training.
Foster a positive and inclusive training environment.
Experience, Skills & Knowledge
5-7 years of experience in Retail Training or a related field.
Excellent project management skills, including planning, execution, and follow-up.
Strong understanding of field retail training needs within the Retail industry.
Exceptional communication skills (listening, written, verbal, facilitation) with the ability to interact with all levels of management.
Proven ability to write and edit diverse types of communications effectively.
Strong analytical, conceptual, and technical skills; adept at understanding systems and reporting.
Proficient in navigating multiple systems and varying levels of technology.
Excellent organizational and time management skills, capable of handling multiple demands and competing priorities.
Strong sense of urgency with the ability to work independently and make well-thought-out recommendations.
Ability to identify business improvement opportunities through communications, bringing both creative and practical ideas.
Regularly measure the effectiveness of communication channels to maximize resources.
Demonstrated resourcefulness, creativity, and time management under multiple demands and challenging deadlines.
Proven ability to create effective partnerships with both retail field and corporate partners.
Experience in building credibility across business partners.
Previous experience in Corporate Store Operations and in-store Retail Work.
Ability to manage end-to-end projects and work various hours depending on project scope and needs.
Proficiency in Microsoft Office (Excel, Word, Access, Outlook) and Adobe Suite (InDesign).
Experience with Learning Management Systems (LMS) and e-learning software.
Ability to travel to various retail locations.
Flexibility to work evenings and weekends as needed.
Preferred Skills:
Additional language proficiency.
Experience with instructional design and adult learning principles.
Certification in training and development (e.g., CPLP, TTT).
