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Customer Contact Center Representative
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
Job Purpose
A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manages all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.
Responsibilities
Handle Customer’s inquiry via various communication channels with excellence customer service skills
- Properly follow through all customer inquiries and complaint cases
- Ability to identify issues and provide best solutions in timely manner
- Working collaboratively with various internal and external stakeholders
- Efficient communication & interpersonal skill and as a good team player
- Prepare reporting and support for administrative task
- Assist ad hoc assignments and projects when needed
Experience, Skills & Knowledge
Requirements
- Matriculated
- Minimum 2 years relevant contact center and customer service experience.
- Fluent Mandarin, English and Cantonese speaking
- Good command of English, simplified & traditional Chinese typing
- Proficiency in Microsoft Offices applications including Word, Excel, and Outlook
- Immediate available is highly preferred.
