Career Opportunity
Employee Learning Experience Senior Specialist NA PRO
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Essential Duties & Responsibilities
- To provide an efficient, courteous and professional approach to Learning Experience requests focused on the North America PRO Retail population
- Develop and deliver elevated and impactful learning experiences on an array of topics including Product Knowledge, Selling & Service, Leadership Development, Business Accumen, and Job Skills.
- Ensure that team and stakeholder communications are dealt with appropriately and in a timely fashion
- Support tasks in our Learning Management System, ensuring all training is uploaded, assigned, recorded, and reported on appropriately
- Generate and analyze Learning completion reporting and Learner feedback surveys
- Assist with communicating and championing global learning initiatives with client groups.
- Become fluent in our Learning creation software, Articulate, to design tools for NA-specific needs
- Become certified in targeted Learning programming to facilitate when needed
- Deliver instructor-led learning content in-person or virtually in a compelling and inspiring fashion
- Assist in the design, formatting, and editing of Learning materials including basic graphic design and copyrighting
- Manage Learner communication, tasks, and troubleshooting related to Learning Management System, eLearnings, and instructor-led trainings.
- Collaborate with stakeholders to support implementation and adoption of global talent development tools and initiatives
- Communicate effectively with the Employee Learning Experience team and other business units to support and enable efficient coordination of learning events
Experience, Skills & Knowledge
- Prior Learning & Development experience preferred.
- Advanced PowerPoint and Excel skills
- Excellent organizational skills and attention to detail
- Effectively manage time in order to meet deadlines
- Strong presentation skills or facilitation experience preferred
- Ability to work on more than one project at a time
- Creative ability and strong copyrighting skills to design and refine Learning collateral
- Strong project management skills to balance multiple stakeholders
- Ability to process information from more than one source accurately
- Professional attitude and approach to work
- Ability to competently operate Rise & Articulate
- Ability to work to tight deadlines
- Champions diversity and inclusion – in all forms and across all dimensions
- Capable to communicate at all levels in a clear and concise manner.
