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Ref #
W180063
Department
Hospitality
Location
United Kingdom

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Lead the overall performance of the coffee department, delivering an exceptional customer experience while driving team engagement, operational excellence and business results 
Create an inclusive and high-performing team environment, with accountability for people, operations and commercial outcomes 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Lead, support and develop the full coffee team, creating a positive, inclusive and high-performing culture  
  • Take ownership of department performance, including sales, service standards and overall customer experience 
  • Coach and develop team members at all levels, supporting their growth and progression 
  • Manage people processes including recruitment, onboarding and the, performance and development of the team pf the team 
  • Set clear priorities and ensure effective daily operations across the café 
  • Collaborate with the Supervisor and Head Barista to ensure strong execution across both people leadership and coffee standards 
  • Oversee stock, cost control and operational efficiency to support business performance 
  • Ensure all operational, hygiene and safety standards are consistently maintained 
  • Lead by example in delivering a welcoming, customer-focused environment and resolving complex customer situations 
 


EXPERIENCE, SKILLS & KNOWLEDGE

  • Experience leading teams in a hospitality, retail or customer-focused environment 
  • Strong leadership and people management skills, with the ability to develop and motivate others 
  • Commercial awareness and ability to manage performance and results 
  • Effective communication and organisational skills 
  • Customer-focused with a proactive and solutions-oriented mindset 
  • Comfortable balancing people leadership and operational priorities 
  • A background or understanding of coffee preparation and café operations
  • Willingness to continuously learn and develop 
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