就業機會
Hostess
Ref #:
W172735
Department:
Hospitality
City:
Milano
State/Province:
Milano
Location:
Italy
Pay Range Max
Pay Range Min
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
職位描述
The Host coordinates dining room activities to assure quality service is provided to guests.
Embrace & demonstrate the Ralph Lauren Philosophy & values. Play a strategic role in directing the store team to consistently deliver a memorable RL customer experience to an exceptional level. Inspire, empower, lead and motivate the development of the store team Generate meaningful revenue and profitable and sustainable growth for the store Effectively communicate and implement the store strategy and initiatives that support the RL business vision
職責
- Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
- Maintain an impeccable and professional standing at all times
- Show customers to tables and provides menus.
- Provide both a unique and elevated guest experience for each guest
- Arrange parties or special services for customers.
- Answer phones; manage reservations and notes; take to-go orders, receive payment and bring food to customers when they arrive.
- Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
- Manage the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
- Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
- Anticipate customers’ needs by constantly scanning the room.
- Respond properly in any dining room emergency or safety situation
- Monitor dining room serving stations for neatness and cleanliness.
- Respect the schedule and working hours assigned by the Manager
- Always collect eventual tips to the main cash desk, informing the manager about the entity of the tips collected.
- Inspect menus and lists to ensure their condition and appearance.
- May perform other duties as assigned
- Maintain an impeccable and professional standing at all times
- Show customers to tables and provides menus.
- Provide both a unique and elevated guest experience for each guest
- Arrange parties or special services for customers.
- Answer phones; manage reservations and notes; take to-go orders, receive payment and bring food to customers when they arrive.
- Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
- Manage the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
- Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
- Anticipate customers’ needs by constantly scanning the room.
- Respond properly in any dining room emergency or safety situation
- Monitor dining room serving stations for neatness and cleanliness.
- Respect the schedule and working hours assigned by the Manager
- Always collect eventual tips to the main cash desk, informing the manager about the entity of the tips collected.
- Inspect menus and lists to ensure their condition and appearance.
- May perform other duties as assigned
Experience, Skills & Knowledge
- Have extensive knowledge on the spirits, wine and cocktail menu, knowing each product on the menu and be able to offer recommendations
- Availability to work overtime when necessary
- Must be able to communicate effectively and professionally with customers both on the phone and in person
- Must maintain professionalism in high stress situations and always perform the best customer service.
- Must possess acute attention to detail and thorough organization.
