就業機會
Department Manager
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
職位描述
· 
Embrace the RL Way and drive positive behaviours around the cultural focus areas
· Deliver the business initiatives to support the brand business vision and increase productivity
· Lead & develop the team to deliver the RL Selling Culture
· Execute the Brand Presentation guidelines to further enhance the RL Selling Culture
職責
Key responsibilities
· Exceed sales and profitability targets
· Deliver sales and profitability through key metrics: sales, conversion & unit per transaction
· Deploy resource to match skill/experience & customer requirements
· Adopt tools & processes to improve employee efficiency & increase productivity
· Understand and support budgetary requirements to increase the store profitability
· Manage & maintain a safe working environment for customers and employees
· Maintain compliance of all company policy & procedures including health and safety and employment legislation
· Partner with the operations manager and implement action plans to minimize shrink and improve store compliance
Leadership
· Manage and inspire the team to deliver results by driving the RL Selling Culture
· Communicate, engage and energize the team to maximize performance service metrics e.g. employee survey, forsee results
· Hire, coach and develop a high performing team to deliver outstanding results
· Manage talent talks and appraisals and provide regular constructive feedback
· Recognize and reward great service and performance
· Manage teams adherence to the brand dress & grooming standards to ensure representation as brand ambassadors
RL Selling Culture
· Lead by example and coach the team to deliver the RL Selling Culture model to an exceptional level.
· Deliver Brilliant Briefings that focus on the RL Selling Culture
· Create a customer first culture within all store activities
· Observe, coach and share product knowledge coach selling skills to drive key metrics: sales, conversion and units per transaction
· Optimize opportunities to increase sales, customer data capture & increase customer loyalty
Brand presentations and Operational Efficiency
· Deliver brand visual proposition guidelines are executed to an exceptional level
· Influence the visual presentation strategy through commercial thinking
· Build brand understanding coaching team with visual mechanizing skills
· Provide feedback & ideas to influence product presentation & product ranging to increase sales
· Ensure 100% retail standards are consistently maintained
· Demonstrate a good understanding of product seasonality, concepts, key volume lines to support the commercial actions & drive sales.
Experience, Skills & Knowledge
· Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
· Lead and empower the team to put the consumer at the heart of what they do
· Consistently demonstrates the RL Way and Cultural Focus Area’s
· Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
· Coach and lead team to provide exceptional performance
· Able to prioritize work load, meet tight deadlines and specified standards
· Excellent organizational, planning and time management skills
· Ability to manage and implement change
· Excellent communication skills and the ability to engage, motivate and influence direct team and others
· Commitment to their own continuous development and supporting others
· Required language: English + local language
· Computer skills: MS Office
