职业机会
Executive Support Associate, Information Technology
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公司描述
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
职位概述
The Executive Support Associate will be the primary point of contact for Ralph Lauren’s Executive-level associates in the New York and New Jersey offices. This role demands a high level of technical proficiency, executive presence, and strong communication skills. The individual must quickly and effectively diagnose and resolve issues related to Apple\Windows laptops and desktop PCs, mobile devices, printers, and video conferencing.
We are seeking a customer-focused individual who is passionate about enhancing the end-user experience, constantly challenges themselves to improve, and empowers the end-user community by providing IT knowledge and tools.
基本职责
- Provide on-site technical support for the company’s Senior Executives.
- Serve as the front line of corporate technology, implementing new technologies and preparing teams for their use, while supporting these technologies throughout their lifecycle.
- Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.
- Enhance the technology experience of the Executives by demonstrating how to best leverage technology tools to deliver productivity and efficiency benefits.
- Develop close business relationships and demonstrate expert-level ability to inspire trust, becoming the “go-to” person for all the Executives' technology needs.
- Maintain confidentiality while supporting and improving executive-level needs.
- Stay “on trend” to best recommend solutions and products that enhance the Executives' productivity, needs, and expertise.
- Analyze technology issues and trends, determine root causes, and troubleshoot for resolution.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines. Identify risk-related issues needing escalation to management.
- Set up conferencing equipment and test audio/video quality prior to meetings.
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Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up.
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Lead resolution efforts requiring cross-functional support, working closely with other tower leads, operational and engineering staff, and other subject matter experts to resolve issues.
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Provide feedback, quality assurance, and user acceptance testing for technology products and services
Experience, Skills & Knowledge
- Five years’ experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
- Three years’ experience working in support of desk side services with specific focus on supporting executive levels and their assistants.
- Three years’ experience supporting Microsoft Desktop/Laptops, Apple technologies devices and network connectivity. Two years’ experience with Zoom and Microsoft Outlook/Exchange, including advanced troubleshooting.
- Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
- Experience with AutoPilot and SCCM for endpoint management and software delivery.
- Must be comfortable working under pressure and supporting C Level Executives
- Must possess excellent client facing skills and strong capacity to communicate and build trusted relationships.
- Be able to work with external service providers and deliver the right services at the right time in a rapidly changing business environment.
- Tenacious, with good follow up and attention to detail.
- Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to be able to produce clear and concise information. Work well within a team environment and keep superior informed on all issues.
