职业机会

Application Manager - D365 ERP

Ref #:

W102095

Department:

Information Technology

City:

Bangalore

State/Province:

Karnataka

Country:

India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Provision of technology solutions and support for Microsoft D365 Application in Asia Pacific.

Essential Duties & Responsibilities

  • Provide support and solutions to D365 application.
  • Becoming a functional master of Microsoft Dynamics 365.
  • Provide daily production support on the D365 application, ensuring issues are followed up and resolved in a timely manner.
  • Liaise with Helpdesk, RL IT teams and the business to understand D365 issues and provide solutions.
  • Identify recurring issues and work with RL IT teams to provide workarounds and permanent solutions.
  • Provide regular status updates and statistics of production issues to RL support team.
  • Facilitate the definition of project scope, goals and deliverables on D365 application.
  • Plan and schedule project timelines; identify and manage project dependencies and critical path.
  • Analyze business requirements and objectives to determine how D365 application can best meet business requirements and business objectives.
  • Work closely with our local and regional team as a team responsible for implementing D365 solution including training, testing the modifications, and providing consultation, and implementing MS Dynamics solutions.
  • Communicate with team leader and other project managers to manage resource allocations.
  • Act as a mentor to the D365 support teams in India.

Experience, Skills & Knowledge

  • Degree holder in Computer Science or related disciplines
  • Multiple years of relevant experience of in D365 or Microsoft Dynamics AX
  • Must be a good team player, proactive, self-motivated, and able to multi-task
  • Effective communication and presentation skills in English
  • Ability to relate technology to business solutions and work under pressure 
  • Process Improvement/Re-engineering experience
  • Experience in Microsoft Technology for example PowerApps, Microsoft Flow, C# and .net framework will be an advantage

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Application Manager - D365 ERP