Career Opportunity
Customer Service Representative
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회사 설명
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
포지션 개요
Role Purpose:
A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manage all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.
필수 업무 및 책임
Responsibilities:
- Handle Customer’s inquiry via various communication channels with excellence customer service skills
- Properly follow through all customer inquiries and complaint cases
- Ability to identify issues and provide best solutions in timely manner
- Working collaboratively with various internal and external stakeholders
- Efficient communication & interpersonal skill and as a good team player
- Follow the already set guidelines
- Prepare reporting and support for administrative task
- Assist ad hoc assignments and projects when needed
Experience, Skills & Knowledge
Requirements:
- Matriculated/Bachelor Degree
- Minimum 2 years relevant contact center and customer service experience
- Fluent Mandarin, English and Cantonese speaking
- Good command of English, simplified & traditional Chinese typing
- Proficiency in Microsoft Offices applications including Word, Excel, and Outlook
- Good responsibility, proactive and helpful characters would be an asset
- Immediate available is highly preferred.
