Opportunità di carriera
Fulfillment Operations Manager
Ref #:
W170390
Department:
Logistics
City:
Tuen Mun
State/Province:
New Territories
Location:
Hong Kong
Pay Range Max
Pay Range Min
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Fulfillment Operations Manager (Outbound) is responsible for leading and managing all outbound operations at HKDC to ensure timely, accurate, and efficient order fulfillment across multiple markets. This role is critical for maintaining service levels, supporting cross-border shipments, and driving operational excellence in a fast-paced environment. The position also emphasizes leveraging technology, data analytics, and innovative solutions to continuously improve operational performance. We are a luxury fashion brand, this role demands exceptional customer focus, the ability to work under pressure, and a commitment to delivering premium service standards.
Essential Duties & Responsibilities
- Lead daily outbound operations and coordinate with 3PL partners for timely dispatch
- Manage order prioritization based on business needs and market requirements
- Serve as the primary contact for resolving outbound exceptions (order discrepancies, shipment delays, system issues)
- Coordinate with transportation teams for timely pickup and delivery
- Oversee HK Pool Point operations and APAC PSR carton refurbishment processes
- Work closely with Planning, Customer Service, and Commercial teams to align outbound execution with business priorities
- Provide regular outbound reporting and analysis to support decision-making
- Monitor outbound KPIs and drive improvements in lead time and accuracy
- Apply advanced problem-solving techniques to optimize workflows
- Champion operational excellence and compliance
- Support system enhancements related to outbound processes and WMS
- Manage system modification requests and liaise with IT teams
- Utilize Business Intelligence (BI) tools for performance analysis
- Explore and implement Artificial Intelligence (AI) solutions to enhance efficiency and accuracy
- Drive automation and technology-driven improvements
Experience, Skills & Knowledge
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field
- Minimum 5 years of experience in outbound logistics or fulfillment operations, preferably in a regional or multi-market environment
- Experience in luxury fashion or premium retail logistics is a plus
- Strong knowledge of WMS, inventory management, and outbound process flows
- Excellent problem-solving and decision-making skills under pressure
- Ability to manage multiple priorities and work cross-functionally
- Strong communication and stakeholder management skills
- Independent, proactive approach to identifying and solving issues
- Attention to detail and compliance mindset
- Innovative and technology-driven approach to operational improvement
- Proficiency in MS Office and data analysis tools
- Good command of written and spoken English and Chinese
