Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Enterprise Clienteling Strategy & Transformation 

• Own and define the long-term global vision for clienteling strategy, technology architecture, AI integration, and omnichannel evolution. 

• Own and drive large-scale digital transformation initiatives across multiple markets, ensuring scalability and enterprise-wide alignment.

• Drive innovation frameworks that embed predictive analytics, machine learning models, and smart segmentation into client development strategies.

• Shape and influence senior leadership decisions regarding future clienteling investments and transformation roadmaps. 

 Technology & AI Leadership 

• Lead the strategic design and implementation of next generation clienteling platforms, including feature definition, business logic, user personas, workflow architecture, and performance frameworks.

• Partner with CIX, Data, and Technology teams to define predictive models, lifecycle logic, AI-driven outreach capabilities, and intelligent automation.

• Oversee feasibility analysis, testing governance, and risk mitigation for new digital tools and innovations.  

• Ensure integration of advanced platforms, data visualization tools, and omnichannel data ecosystems. 

 Commercial & Revenue Impact 

• Accountable for enabling multi-million-euro revenue growth through strategic optimization of clienteling technology, AI integration, and performance frameworks. 

Define outreach cadence, campaign architecture, client health metrics, and performance measurement frameworks. 

• Optimize technology investments to maximize ROI and measurable performance uplift. 

• Lead initiatives resulting in YoY improvements in client engagement, retention, and client growth metrics. 

• Hold strategic accountability for aligning technology capability with commercial strategy to drive sustainable, scalable client growth. 

 Operational Governance & Risk Mitigation 

• Oversee governance of client assignment logic, segmentation models, lifecycle attributes, and GDPR compliant data frameworks. 

• Safeguard data integrity, backend architecture requirements, and client profile quality. 

• Ensure continuity and operational stability during platform transitions and digital evolution phases. 

 Cross-Functional & Senior Leadership Influence

• Partner with senior stakeholders across Commercial, Retail, Data, Technology, and Client Development to align enterprise-wide strategy.

• Act as strategic advisor to director and executive leadership on clienteling investment, innovation prioritization, and long-term transformation roadmap. 

• Act as the strategic connector between corporate transformation initiatives and field-level execution. 

 People Leadership & Capability Building

• Lead and develop a high-performing Strategy & Innovation team (Senior Associate, Associate, Retail Clienteling Training Manager).

• Drive change management initiatives across multiple markets to ensure adoption of new tools and ways of working. 

• Embed innovation mindset and performance accountability within the clienteling function.