Karrieremöglichkeiten
Learning Employee Experience Manager
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Abteilung:
Ort:
Bundesland:
Land:
Firmen Beschreibung:
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Positionsübersicht:
We are looking for an enthusiastic and experienced Learning Experience Manager (Trainer) to join our team in Madrid and support employee development across Region Iberia (Spain & Portugal).
The ideal candidate will play a key role in improving employee skills, knowledge, and performance through the implementation of effective learning experiences. The Learning Experience Manager will collaborate with various departments to identify learning needs, co-create engaging content with the Learning Experiences team, and facilitate learning initiatives that align with both regional and organizational goals.
Grundlegende Aufgaben und Verantwortlichkeiten:
Needs Assessment:
- Collaborate with key partners (People team, Retail, etc.) to gather information on skill gaps and performance improvement opportunities.
- Report to the Senior Manager Learning Experience to ensure Iberia region input is included in the EMEA Learning Experience strategy.
- Planning and Facilitating Learning Experiences:
- Liaise with relevant partners to plan and organize learning experience implementation using various methods, including in-person sessions, virtual classrooms, role-playing, and blended learning approaches.
- Plan and facilitate monthly brand immersion sessions for new employees in Spain / Portugal region.
- Plan and facilitate sales and customer experience learning that enables our sales teams to develop skills and expertise needed to consistently deliver exceptional customer experiences.
- Plan and facilitate product knowledge training incorporating storytelling.
- Plan and facilitate learning experiences for career development and managerial skills.
- Use various methodologies to create engaging and effective learning experiences.
- Evaluation and Feedback:
- Monitor learning experience impact, collecting participant and stakeholder feedback to provide the Learning Experience Snr. Manager with insights on improving and refining learning initiatives.
Collaboration and Communication:
- Work closely with the People team and relevant partners to ensure learning initiatives align with regional and organizational goals.
- Communicate effectively to promote learning opportunities and encourage employee participation.
- Implement learning campaigns across the region.
Erfahrung, Fähigkeiten & Kenntnisse:
- Fluency in English, Spanish and Portuguese is essential
- Previous experience in sales training, service in a luxury retail environment, or prior experience working in luxury retail
- Strong oral and written communication skills, with emphasis on compelling storytelling to inspire and motivate others
- Strong collaboration and relationship-building skills
- Strong planning and organizational skills
- Agile approach, positive attitude, self-motivation
- Ability to travel to UK, and across Spain & Portugal
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