Ref#:

W166256

Abteilung:

Sales & Customer Support

Ort:

Tsim Sha Tsui

Bundesland:

Kowloon

Land:

Hong Kong

Firmen Beschreibung:

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Positionsübersicht:

A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manage all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.

Grundlegende Aufgaben und Verantwortlichkeiten:

· Handle Customer’s inquiry via various communication channels with excellence customer service skills

· Properly follow through all customer inquiries and complaint cases

· Ability to identify issues and provide best solutions in timely manner

· Working collaboratively with various internal and external stakeholders

· Efficient communication & interpersonal skill and as a good team player

· Follow the already set guidelines

· Prepare reporting and support for administrative task

· Assist ad hoc assignments and projects when needed

Erfahrung, Fähigkeiten & Kenntnisse:

· Matriculated/Bachelor Degree

· Minimum 2 years relevant contact center and customer service experience

· Fluent Mandarin, English and Cantonese speaking

· Good command of English, simplified & traditional Chinese typing

· Proficiency in Microsoft Offices applications including Word, Excel, and Outlook

· Good responsibility, proactive and helpful characters would be an asset

· Immediate available is highly preferred.

Customer Service Representative

Ralph Lauren

Karrieremöglichkeiten

Customer Service Representative

Stellenbenachrichtigungen