Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The Assistant General Manager supports the General Manager in leading all team members in the efficient and profitable operation of the Ralph’s Coffee Chicago Flagship. The AGM plays a critical role in the day-to-day execution of store operations, administrative processes, and financial controls, ensuring a consistently high standard of service and operational excellence.

This role partners closely with the General Manager to maintain strong store performance, foster a positive team culture. The AGM leads by example, balancing floor presence with strong administrative execution.

• Supports the General Manager in executing sales and profit plans aligned with budgetary goals.

• Completes and distributes detailed weekly sales recaps to leadership, highlighting performance trends, wins, opportunities, labor metrics, and business drivers.

• Assists GM in monitoring and controlling labor, cost of goods, inventory levels, supplies, and operating expenses.

• Partner with GM to create team schedules based on business needs and forecasted sales.

· Inputs and manages schedules within the payroll system accurately and on time.

• Reviews timecards, ensures payroll accuracy, and partners with the GM on labor optimization.

• Places and manages weekly ordering ensuring appropriate pars and minimizing waste.

• Communicates operational updates, maintenance needs, and supply concerns to the General Manager and appropriate partners.

· Exercise independent judgement in the absence of the GM. Troubleshoot challenges in real time and make sound business decisions aligned with company standards without direct supervision.

• Acts as a service role model, consistently delivering efficient, friendly, and superior customer service.

• Coaches team members in real time and partner with GM to delivery performance improvement actions.

• Proactively resolves customer concerns in a professional and solution-oriented manner.

• Maintains high cleanliness and merchandising standards throughout the store.

• Ensures all company drink recipes and food procedures are followed with consistency and precision.

• Tastes and evaluates beverage and food products regularly to maintain quality standards.

• Supports new product launches and communicates product knowledge effectively to the team.

• Assists in training and onboarding new team members.

• Reinforces operating standards, customer service expectations, and product knowledge.

• Provides constructive coaching and feedback to support performance improvement.