Karrieremöglichkeiten
Assistant Cafe Manager
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Firmen Beschreibung:
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Positionsübersicht:
Grundlegende Aufgaben und Verantwortlichkeiten:
People
· Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
· Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
· Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
· Provide real-time feedback to team members to enhance performance and customer interactions.
· Help with onboarding and talent retention efforts as needed.
· Step in as acting manager when required, ensuring seamless operations.
Customer
· Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
· Support the development of a sales-driven culture that converts walk-ins into loyal customers.
· Assist in handling customer feedback and resolving issues promptly.
· Build rapport with regular customers and assist in maintaining client relationships.
Brand
· Uphold brand presentation standards in store visuals, cleanliness, and service.
· Ensure the café environment reflects Ralph Coffee’s sophistication and lifestyle philosophy.
· Assist in executing brand initiatives, promotions, and local marketing strategies.
Business Objectives
· Support the Café Manager in meeting sales targets and operational KPIs.
· Help monitor inventory, staffing, and daily sales reporting.
· Identify and communicate local business opportunities or challenges to the Café Manager.
· Assist in analyzing sales data and customer trends to optimize performance.
Erfahrung, Fähigkeiten & Kenntnisse:
· Diploma or equivalent in Hospitality Management or related field (degree preferred but not mandatory).
· Minimum 3 years of experience in café/restaurant operations, preferably in a supervisory role.
· Proficient in PC skills, with the ability to analyze sales data & perform budget projection.
· Qualified Hygiene Supervisor by Hong Kong Food and Environmental Hygiene Department is a must
· Strong interpersonal and communication skills (Cantonese, Mandarin, and English).
· Customer-focused with a passion for service excellence.
· Ability to multitask, problem-solve, and work in a fast-paced environment.
· Team player with leadership potential and a proactive attitude.
· Basic business acumen and familiarity with sales-driven environments.