Career Opportunity

Analyst, Customer Insights - EMEA

Ref #:

W149060

Department:

Data Analytics

City:

London

State/Province:

London

Country:

United Kingdom

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

What began almost 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand’s continued success, Ralph Lauren is multiplying the initiatives to further strengthen its European presence with a strategy geared towards locations that reflect the vision and philosophy of the Ralph Lauren brand.

We are seeking a passionate and highly motivated individual to join the Omni-Channel EMEA Customer Insights team. The Customer Insights team is a critical enabler in customer centric focus and strategic business growth.

Reporting into Senior Manager, Customer Insights the successful candidate will be responsible for supporting the team in the execution of quantitative and qualitative customer analysis on all EMEA direct to consumer channels (Retail and Outlets).

Essential Duties & Responsibilities

  • Support in automating and executing customer reports on recurring basis for all direct-to-consumer channels (Retail, Ecommerce and Outlet)
  • Develop insightful highlights and ensure effective communication of analysis, delivering to key stakeholders
  • Execute customer performance deep dive analysis to address key business questions and challenges
  • Build visual, straightforward, strategic presentations to communicate to senior leadership and partner teams
  • Address business questions holistically, delivering complete customer centric insights
  • Partner with Ecommerce, Wholesale, Planning and Retail teams to inject further insights into customer analysis
  • Proactively develop analysis and reporting to support business critical strategies and activations
  • Present findings and insights to key stakeholders

Experience, Skills & Knowledge


  • 2+ full strategic cycles of relevant experience in Customer Insights within Marketing and CRM
  • Understanding of the luxury/retail industry or Customer Goods industry
  • Ability to communicate actionable insights and turn complex analysis into meaningful recommendations
  • Experience presenting to stakeholders, supporting, and influencing their decisions
  • Highly self-motivated, analytical, with sharp attention to detail
  • Highly creative in problem-solving & communication, with rigorous implementation
  • Experience with using data visualization tools (e.g. Tableau)
  • Fully Fluent in Excel and PowerPoint
  • Basic Understanding of SQL