Career Opportunity
PT Cashier
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Cashiers are the entry point for future roles within Ralph Lauren where you can begin to write your Next Great Chapter.
Essential Duties & Responsibilities
- Create exceptional customer experiences beginning with warm, welcoming greetings
- Answer phones professionally and handle inquiries effectively
- Engage in cross-selling and upselling to enhance customer experience
- Share product knowledge and passion for Ralph Lauren fashion with customers
- Balance multiple tasks while maintaining customer service priority
- Process all sales transactions efficiently (cash, credit, debit, checks)
- Validate and inspect returned merchandise, ensuring that all merchandise returned is in saleable condition and eligible for return.
- Escalate any concerns to management as needed.
- Manage promotional offers and coupon redemption accurately
- Execute Ship to Home orders with precision
- Maintain customer profiles in POS system
- Ensure accurate salesperson data capture
- Process merchandise professionally (scanning, folding, bagging)
- Maintain cleanliness of cash wrap, queue line, and surrounding areas
- Capture reticket information for tag less merchandise
- Support visual merchandising standards following company guidelines
- Provide feedback to Management on product and category opportunities
- Complete compliance, product knowledge and company trainings
- Supports the store and team in finding top talent by engaging in networking and sourcing talent.
- Maintain RL standards and procedures
- Foster a positive and belonging work environment
- Collaborate effectively with team members
- Champion company core values and policies
Experience, Skills & Knowledge
- Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
- Ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
- Ability to operate the register, stand, move and walk for multiple hours.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Ability to build and maintain positive working relationships with customers, management, and co-workers.