Career Opportunity
Senior Agency Operations Manager
Ref #:
W163371
Department:
Project Management
City:
New York
State/Province:
New York
Location:
United States
Pay Range: The pay range for this job is $80000 - $171000 annually; actual pay is dependent on experience and geographic location.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, flexible working arrangements, incentive compensation, where applicable, and varied learning opportunities.
Pay Range Max
171000
Pay Range Min
80000
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
At the Ralph Lauren Agency (RLA) the operations team is the central strategic partner within the Agency and to cross-functional partners across the company. Made up of project managers and production functions, this team manages the end-to-end lifecycle of projects, processes and initiatives—acting as the conductor, bringing the right people—across all disciplines and functions—together at the right time to bring our campaigns to life.
Sitting at the intersection of Project Management and Production, the Senior Manager of Agency Operations will oversee the operational effectiveness and efficiency of the Agency, driving strategy, managing teams, and optimizing processes. They will be responsible for four core components of our broader Agency operating plan.
1) Communications in the form of weekly status, monthly, and quarterly newsletters
2) Process development, documentation, and evolution
3) Data gathering, analysis, and reporting
4) Maintaining templates, tools + systems
This role requires a strong understanding of the creative process, resource and project management as well as a collaborative approach grounded in relationship building with expert communication skills.
Essential Duties & Responsibilities
- Work with Project Management and Production to document existing processes
- Establish net-new process as gaps are identified by building, testing, and rolling into existing workflow
- Build and maintain regular communications strategy for the agency, including weekly status, monthly and quarterly newsletters
- Maintain agency documentation in a centralized location for easy access and sharing
- Data gathering, analysis and reporting to assess overall agency capacity, impact, and workload
- Maintaining templates, tools + systems to streamline project and production management
- Assist Project Management and Creative Leadership with project assessment and resourcing.
- Build strategic partnerships across the Agency
- Control the flow of information by collecting, organizing, and sharing the appropriate details at the appropriate time.
- Manage multiple projects and tasks simultaneously.
- Routinely prioritize balancing the pursuit of opportunity and the application of resources appropriately for maximum benefit to the business.
- Regularly provide updates for all project stakeholders.
- Schedule and lead productive status meetings
Experience, Skills & Knowledge
- Strategic account management experience at an Agency or in a high-paced environment with a background in project management/creative operations
- Experience working with creative and marketing teams
- Strong communication skills (written and verbal) who has a successful track record building relationships
- Analytic, data-driven thinker with a focus on finding innovative solutions to old (and new) challenges
- Experience working in a complex corporate structure and an ability to influence across departmental boundaries to affect positive change
- Ability to manage multiple projects at once
- Impeccable attention to detail
- Direct and indirect people leadership and management
- Proactive in seeking feedback from leadership, cross-functional partners and peers
- Positive and enthusiastic attitude
- Comfortable with ambiguity and frequent change.
- Leverages critical thinking to reduce complexity and solve problems as they arise.
- Applies understanding of project management principles to improve current processes.
- Expert user of project management tools such as Asana, Monday.com and Jira
- Ability to connect project goals to the larger goals of the company
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
