Career Opportunity

Analyst, Production Operations

Ref #:

W102747

Department:

Information Technology

City:

Bangalore

State/Province:

Karnataka

Country:

India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As a Production Operations Analyst, this role will be responsible for production support of Ralph Lauren websites in North America, Europe and APAC , supporting ecommerce and OMS business applications.

Based in Bengaluru, India this Production Operations Analyst role will be working in partnership with Global Digital teams leveraging strong technology & analytical skills to enable production support and operations of the digital systems.

Successful candidates will also be able to follow a disciplined approach (Agile & Production Ops) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.).

Essential Duties & Responsibilities

Point of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
Log and track production issues and see them through to resolution.
Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.
Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
Deliver regular site performance reports daily, weekly and monthly.
Track and gather data for measuring operational trends and identifying areas for improvement.
Maintain quality service by establishing and enforcing organizational standards.
Demonstrate the ability to complete multiple tasks under pressure.
Willing to work flexible hours, as needed, to hit project deadlines or address production issues.
Maintain operational documentation and knowledge base to streamline incident resolution.

Experience, Skills & Knowledge


Technical experience in development, software quality assurance or infrastructure environments.
Previous SF Commerce Cloud experience (formerly Demandware) preferred.
Sterling OMS experience a preferred.
Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) required.
Ability to interact effectively with internal business teams, at different levels of the organization.
Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
Microsoft Office, JIRA experience.
Some experience in analysis and documentation of functional requirements for ecommerce projects.
Self-motivated and results oriented.
Ability to work effectively individually and in a team environment.
Excellent written and verbal communication skills.
Limited evening and weekend work is required.

Analyst, Production Operations